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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,530 REPLIES 2,530
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I your reply to Currys perhaps you should ask why you are being treated differently than Richer Sounds or John Lewis customers and also what part of current legislation does not apply to them. Whether they like it or not they have admitted that they have "accidently" missold the TV. The law makes no distinction on Misselling .

 

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Interesting development, Curry's have offered 10% refund.

 

They seem to like dodging the question about mis-selling. Virtually admitting it without admitting it.  They know they're in the wrong (hence offering a small refund).

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Recieved the following from Currys

Case reference:CC3833006

Thank you for your email dated 3rd November 2018.  Please accept my apologies for the delay in getting back to you.  I would like to have discussed this further over the telephone; however, I was unable to locate a contact number for you.

I am sorry to learn of the problems you are having with the upgrade of your Samsung TV.  If Samsung are with drawing the service then we are unable to help you.  As this is a samsung TV we have no control over the services offered.

The Consumer Rights Act is if a product goes faulty with in the 1st 6 years of purchase.  As the TV is working as it should, and Samsung are just withdrawing some software services then the Consumer Rights Act does not come into force.

Although this response may not be the outcome you were looking for, I trust that this response clearly explains our position on this matter.

Kind regards,

Christine *****

Here is my reply

Dear Sir/madam,
Thank you for your email of 7th November. In this you have made a number of erroneous statements which I detail below.
1) My contract is with you, not Samsung as the TV was bought on information which you supplied on YOUR website. It is encumbent on You therefore to ensure that said information is accurate.
2) This is NOT an upgrade but is in fact an integral function of the TV that it is able to be used as a smart hub to control devices through the Internet of Things (IoT) as described on your webpage.From your TV remote you can check on your sleeping baby, or see who’s at the front door. You can set the mood for a movie, or switch off your lights and TV at the same time.
3) Your statement"   As the TV is working as it should," is completely false since it never has and never will work as it should since it cannot perform one of the PRIMARY functions for which it was designed i.e. How to control your home from your Smart TV
4) Your assertion that the Consumer Rights Act does not apply is also in error. The Relevant legislation under which I am claiming a refund is  The Consumer Rights Act 2015 which clearly states that the goods " Be as described  The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase. " and since these goods are NOT as described at the time of purchase it is clear that you are in fact in breach of the Act.
5) Further as other retailers, Richer Sounds and John Lewis have already agreed refunds and or replacements why should I be disadvantaged just because I happen to have shopped in Currys
I know that you have already stated to other posters on the Samsung Community Forum that you may have accidentally misled customers but the law makes no distinction between accidental,or deliberate misleading and you should make ammends in accordance with the legislation.
Yours Sincelrely
Lets see what their reply is.
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I know this isn't pertinent to refunds however I just wanted to get the word out that the BBC are continuing their UHD (HLG) trials.  Just received a notification from the BBC that their latest Natural History series "Dynasties" is going to be available in UHD on iPlayer. This should be fantastic. Cannot wait. Starts 11 Nov 2018.

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Hi I have just seen this article from the Mirror which might be useful to those dealling with Curry's to show them.

https://www.mirror.co.uk/money/brits-still-denied-automatic-refunds-13563756

Paul

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Managed to get a £150 live with payment out of Currys. They'd originally offered me it, then said I'd declined it, but my case on 'The Resolver' pushed it through. 

 

My TV was £750, so £150 is a decent result. I'll get round to posting any useful stuff I sent later this week. 

 

In the end, I didn't push for the full refund because there's no TV within my price range that is of equal quality and I'm not in the position to add extra money to get a different brand. It was a 43 inch KS7500 so with Samsung only doing the bigger screen sizes, nothing was worth upgrading too.

 

I do want to thank everyone in this thread too, if anyone needs a bit of guidance I'd be happy to help.

 

What I will say is keep pushing, because they will try and wriggle out of it, but once my Resolver' case got to the maximum escalation level they caved. It's an incredible shame that you have to really fight for the right result, but don't let them burn you out because you are within your rights to receive something. 

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@paul1277 wrote:
Hi I have just seen this article from the Mirror which might be useful to those dealling with Curry's to show them.

https://www.mirror.co.uk/money/brits-still-denied-automatic-refunds-13563756

Paul


Yes, it sums up our experiences with the scum like Curries pretty well:

"Shoppers with problems should ask if the retailer is a member of RetailADR or the Furniture Ombudsman, both independent dispute resolution ­providers that work with retailers."

 

... and if they are not a member, and they deny The Law, you have a long expensive exhausting fight on your hands.

 

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@ad1994 wrote:

Managed to get a £150 live with payment out of Currys. They'd originally offered me it, then said I'd declined it, but my case on 'The Resolver' pushed it through. 

 

My TV was £750, so £150 is a decent result. I'll get round to posting any useful stuff I sent later this week. 

 

In the end, I didn't push for the full refund because there's no TV within my price range that is of equal quality and I'm not in the position to add extra money to get a different brand. It was a 43 inch KS7500 so with Samsung only doing the bigger screen sizes, nothing was worth upgrading too.

 

I do want to thank everyone in this thread too, if anyone needs a bit of guidance I'd be happy to help.

 

What I will say is keep pushing, because they will try and wriggle out of it, but once my Resolver' case got to the maximum escalation level they caved. It's an incredible shame that you have to really fight for the right result, but don't let them burn you out because you are within your rights to receive something. 


I understand your reasons, which you have explained, but the fact remains: you were entitled to £750. You've let the off the hook and you didn't get the right result.

 

 

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Also, all those who have had issues with Curry's please use this link and a leave a nice review about them. I have done, and they responded within 5 minutes to a 1 star review. Also mention to do a Google search for ks owners refund and people will find the thread.

 

https://uk.trustpilot.com/review/www.currys.co.uk

 

It is easy free and quick. Curry's may ask for you to respond and ask for your customer details and it gives you the opportunity to by pass knowhow customer service and let rip!

 

Paul

 

 

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Can we stop saying (including in reviews) that John Lewis are giving people refunds because it's just not true. It is giving them more credit than they deserve and making them out to be as good as Richer Sounds.

 

They maybe gave one or two people refunds in store from advisors who used their own initiative, but the vast majority have had to fight via credit card companies or court. Their company policy is to not be giving refunds for this issue. John Lewis have been just as bad as Currys in this.

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