Great result, congratulations!   Hopefully this opens up the floodgates now and the retailers regret not doing the right thing in the first place ... View more

Just wondering if anyone has had any luck (or rejections) from American Express under section 75 yet?   Given they're supposed to have good customer service, it would be reassuring to know if they're handling this well or if they're rejecting people too. Some of the results from other card providers have been a bit of an eye opener. ... View more

This is a great result definitely, and well done for all your hard work.   I dont agree that this " gives back some respect for the John Lewis brand." though. You had to get all the way into sending them to small claims, and the huge amount of work you'll have had to do to prepare your case. They will have only dropped it because they do not want to actually go to small claims or mediation and set a precedent. This is not in any way a result of their good customer service. ... View more

Regarding Barclaycard and the person having issues, mine was a while ago and I posted it at the time but Barclaycard also allowed my claim. They offered me a reduction for usage and return the tv or 50% refund and keep the tv. I think I could’ve pushed for a full refund and return, but  I took the second option as I decided it was fair.   So I’m not sure why they’re giving you a hard time.   Don’t forget if anyone else is in this situation where they get a partial refund and keep the tv to also claim the SmartThings hub from Samsung as it’s unrelated to the partial refund. I did this and then just sold it on eBay as it still doesn’t do the functionality I originally wanted of controlling via the tv so is no use to me - and selling it brought the tv price down further. ... View more

Can we stop saying (including in reviews) that John Lewis are giving people refunds because it's just not true. It is giving them more credit than they deserve and making them out to be as good as Richer Sounds.   They maybe gave one or two people refunds in store from advisors who used their own initiative, but the vast majority have had to fight via credit card companies or court. Their company policy is to not be giving refunds for this issue. John Lewis have been just as bad as Currys in this. ... View more

Just another reminder to people to please leave reviews for these companies on TrustPilot if you can Including updates if you’ve had to take them to court, or had to use Section 75 claims.   John Lewis seem to be on 1.9/10 currently vs richer sounds on over 9. It really does show the differences between the two companies.   And if you had a good experience it’s fair to say to leave that too (be it John Lewis, Richer Sounds or Curry’s). The main thing is to make sure these companies understand that customer services is a public thing and they both can’t get away with bad customer service, but also should be rewarded for good customer service. I really hope someone high up at John Lewis is questioning why they only have 1.9/10 (and they do monitor the reviews) ... View more

If anyone remembers, I got a 50% refund of my 49KS8000 and keep the TV via my credit card in the end (absolutely no thanks to John Lewis who I've not bought a single item from again since). I thought a 50% refund and keeping the TV was fair for the reduction in features so many thanks to Barclaycard on that one.   Today, after spotting a good deal on the LG C8 OLED at Richer Sounds and specficially after seeing how well Richer Sounds handled cases on here, I finally bought in to that. Really happy to be buying from both LG and Richer Sounds. the Samsung will be relegated to a bedroom.   If anyone from Richer Sounds is reading, this thread has been a credit to you all in my opinion, and has hopefully driven more business your way like mine. ... View more

You actually dont have to reach deadlock with the retailer though as far as I know. I think Section 75 leaves them equally liable so you could just decide you dont like the retailer and go straight to the credit card.   Having said that though, you probably want the credit card company to be on your side. They've done nothing wrong, so it's probably fairer to get a confirmation of deadlock with the retailer and will look better on you to hopefully mean less hassle in the long run. ... View more

Just to note, I think its a Letter Before Action, not a letter of intent. ... View more

I'm obviously not sure the legalities of it all, but in terms of non disclosure agreements, can you do something along the equivalent of a warrant canary? (https://www.bbc.co.uk/news/technology-35969735 ) In otherwords post something along the likes of "I have not received a full refund" now before anything is resolved - then keep in mind that posts here are deletable/editable...Obviously as I say, Im not sure the legalities of this in regard to non disclosure agreements, and you shouldn't feel like you have to do something that could put you at risk at all, but if it applies to warrants maybe it could also help here?   Of course the other alternative is not to accept any non disclosure clause. After all, youre within your rights to get the full refund without any terms.  ... View more

Please dont be thinking that John Lewis are blanket giving refunds. They have done so in a couple of cases, but I'd still say at least an equal amount or majority have been given nothing and have had to persue other means (court, or Section 75 like myself) ... View more

I’ll be really interested how AMEX goes - I’ve heard they’re meant to be good? So yes please do keep us updated! ... View more

Exactly, don't bother getting into long arguments by email. It's just wasting your time. Just get the info you need to make a Section 75 or letter before action. ... View more

No, the only barclaycard response here so far afaik has been me, and I was offered a deduction for use, or a 50% refund and keep the TV.   I never challenged the deduction for use as I felt the 50% refund and keep the TV was fair and accepted that. I think I couldve challenged the deduction for use though. ... View more

Does that include keeping the TV or do you have to give it back?   If you have to give it back, there shouldnt be a deduction as it was misrepresentation and youve never been able to use the features advertised.  ... View more

I'm not sure, will that be true though? If someone bought the  65JS9000 (which presumably wasn't advertised with smartthings extend? I'm actually not sure on this one?), then it was replaced with a KS due to the JS being faulty, wont it fall back on the fact the KS does everything that was advertised of the JS?   You should obviously be able to get any faults fixed, and if it keeps going faulty could argue for a refund then, but I'm not sure if you would be able to go with misrepresentation in this case? Happy to be proven wrong. ... View more

That would presumably only be if you originally bought a ks series though. If it was a warranty replacement for a non ks series tv I don’t think you would be eligible for anything  ... View more

Honestly, any retailers that haven't already been helpful, I think it's time to stop letting them waste everyones time, and stop giving them chances.   It's been several months, it's time to just leave them a bad review on TrustPilot, then get your Section 75 or letter before action sorted. Dont give them any more time as they all seem to be just dragging their feet.   If you paid on credit, it's really much easier than you'd think, just dispute the original transaction, then when they send a section 75 claim form, reuse the section 75 supporting details I posted earlier (although obviously making sure you replace the timeline of events with your own timeline). If the credit card companies get enough of these they will then surely claim it back from the retailers.     ... View more

For anyone who hasnt had success yet with John Lewis or Currys, and hasnt yet posted a review on TrustPilot, please do make sure you do so. They do read them :-)   John Lewis: https://uk.trustpilot.com/review/www.johnlewis.com   Currys: https://uk.trustpilot.com/review/www.currys.co.uk   It's crazy that Currys have a higher rating than John Lewis!   ... View more

What are they trying to solve with that swap suggestion? Presumably the  55NU7100 doesnt have the smartthings extend functionality either? So that swap doesnt solve the problem.   You want a refund, or if you choose to accept store credit to the original amount to make a new choice of whatever TV you want to replace it, or compensation to whatever you agree is fair to make up for the missing feature. There's no point them limiting your swap to their choice. ... View more

Did you have any evidence of them ever advertising the smartthings extend with your TV model? To be fair even using the wayback machine to look at how the page was back in sept 2016, RGB Direct dont seem to mention it that feature?   https://web.archive.org/web/20160902215002/http://www.rgbdirect.co.uk/Products/Television/LED-TV/SAMSUNG/UE65KS8000 ... View more

Paul, Currys seem to have reported your review on trustpilot and got it at least temporarily hidden ... View more

These are some good responses - but let’s not forget the grief they’ve put some people through here and the work they’ve made people go through to get what they’re entitled to, along with the lies they told to try and fob people off and the arrogant attitude they had along the way.   Even if they do follow up on people now and offer them refunds they are still a disgrace. ... View more

Good to hear! Did they also contact you out of the blue after the initial rejections or was it via chasing them? ... View more

Perhaps usefully to anyone still attempting to claim Paul, they seem to have replied to your review on Trustpilot with the stock reply they've been giving everyone else, where they admit to advertising the feature (" we do acknowledge this information was in our product descriptions.") . So the admission is now in the public domain.   ... View more

Today I accepted the offer from my Barclaycard Section 75 claim for 50% refund and keep the TV.   The other offer was about 75% refund (for usage) and return the TV. I think I could've argued that usage shouldnt be deducted for misrepresentation, but in the end I felt that the 50% refund and keep the TV offer was fair.   Great result from Barclaycard. Terrible result from John Lewis who have been a disgrace. Anyone having issues with John Lewis remember to review them https://uk.trustpilot.com/review/www.johnlewis.com - they currently have 2/10 whereas richersounds have 9/10, which says a lot about the two companies. ... View more

Thanks Paul. Yeah I've not given them an answer yet and am taking time to think about it.   I'm also persuing John Lewis a bit to give them a final chance (as you've seen here), but I feel good that I have some options now. ... View more

Just a note to anyone who has had poor experiences with John Lewis - might be worth leaving a review here https://uk.trustpilot.com/review/www.johnlewis.com   (I know these sites can be slightly biased, but its interesting to see the difference from Richer Sounds who have an average 9.2/10 score, to John Lewis' 2/10) ... View more

Here's a slightly edited copy of the supporting documentation I sent with my Section 75 claim   https://www.dropbox.com/s/n0wfjgf6w2qehbp/Section75Pub.pdf?dl=0   Barclaycard sent a Section 75 claims form through the post which just had fields to fill in about the purchase, when it was made, amount etc. then an area for details about the claim, where I just wrote a brief summary of the issue, then made a comment to read the attached documentation. I stapled the different areas of the document into groups to hopefully make it easier to follow. And then a signature at the end of the Section 75 form to say you certify it is all true.   It's a slightly messier version of something I was going to refine and clean up if I ever needed to go to Small Claims but I think I am going to accept the 50% purchase price back and keep the TV offer Barclaycard made me.    The document has all the evidence I gathered and the communicaiton between myself and John Lewis (and the lies they said to me). Obviously people would need to fill in their own details and can't really refer to my communication, but the evidence in the other areas might at least be useful or for people to cross reference their own experiences   Honestly the only thing making me still annoyed at this point is that I dont feel like we've managed to hold John Lewis or Samsung to account for this yet. If Barclaycard refund me John Lewis/Samsung have got away with washing their hands of it :-( All I can do is tell as many people as possible about the experience, put the TV in a bedroom, and look forward to getting my LG from Richer Sounds! :-)     ... View more

Just to give everyone an update on my Section 75 claim.   Barclaycard came back with two offers:   1) Keep the TV, and they give me £650 cash refund. I paid £1299 so this was calculated as a 50% refund for the loss of functionality. 2) Give back the TV, and they give me about £950 cash (I forget the exact amount) pro-rated refund for usage.   Option 2 is the one where I think we've had some difficulities nailing down whether they can deduct for usage (with I think the main argument being we can't use the product if they havent supplied the full feature set?). I think I could probably argue for the full amount here, or at least put forward an argument and see where it went.    However, I'm probably going to take option 1. I think it is a fair response, and I am happy with Barclaycard's here. I did send through quite a detailed and organised pack of information about the advertisements from John Lewis and all my correspondence with them, as well as an appendix detailing the difference between the Hub and the Extend.   I will try to post back soon hopefully with that document (with any of my own personal information removed) but would try to work separately with anyone who wanted a witness statement for these responses from John Lewis if it helps anyone who is taking it to court.   I really hope in some way Barclaycard claim this back from John Lewis (although I understand they might not). Its been a huge lesson for me to never buy anything from John Lewis again. I will use other retailers for appliances and Richer Sounds for TVs. I possibly will move this TV to a bedroom, and buy a new TV from Richer Sounds, at which point I'll definitely let them know why I'm buying from them. They've been fantastic and have put John Lewis to shame.     ... View more