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Original topic:

Just bought the Samsung Q60T and having issues with HDMI and blackouts..

(Topic created on: 06-07-2021 01:50 AM)
Endreaver
Apprentice
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TV

I’ve tried both ports, the first one is hooked up to my PC and the screen will go black with no sound for about 2-5 seconds once per day..

The second port is connected to my Nintendo Switch, and this is constantly black screening, it seems to happen when opening menu’s in game etc

i’ve tried 6 different HDMI cables, ranging from out pf the box ones that came with my PC/Switch, to the new 2.1 cables..

has anyone else had this issue and knows a fix for it? Thanks in advance

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6 REPLIES 6
Steven9761
Helping Hand
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TV
Could be that you require to update the tv's firmware from the initial factory settings. I'm not sure how to do this on a Samsung tv, but on my LG TV, I went onto the official LG website, downloaded the latest firmware onto a blank, formatted USB stick (a guide was provided to help with this), then I followed the update instructions once the USB stick was inserted into a USB port at the back of the telly. It is probably a similar process.
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Endreaver
Apprentice
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Tried the firmware update a few days ago or so and sadly didn’t work 😞

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Steven9761
Helping Hand
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TV
Maybe there are internal settings to try?
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Endreaver
Apprentice
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TV

Tried messing with game mode to see if that caused it and nope, also tried changing stuff in the external HDMI options but sadly its still dropping out randomly 😔

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Steven9761
Helping Hand
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TV
I can only suggest that you have a mainboard issue, then. Get a TV tech to examine it, if its a pain in the bum.
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Endreaver
Apprentice
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TV

Might have to look into getting it checked out tbh, thanks for the assistance and advice 👍