ITVx issue on #UE40KU6470U

[JulzAtCumbria]

Hi, first post on here - maybe someone can help (I've tried the online Samsung hints, to no avail). Had the TV (secondhand) for a month. All fine until the NEWS tab on ITVx refuses to show any programmes: "Sorry there are no programmes in this category right now", which is clearly wrong. Tried unplugging, leaving overnight: no change. Can't reinstall the app as it's pre-installed. Stumped, really. Any ideas? Everything else works fine - just no News on ITV (which some might say is a good thing!). Cheers peeps.

[Robin999]

Check your postcode saved under the location tab in the ITVx app settings. Whilst in there, read the corresponding information to see if it's relevant to you.

[JulzAtCumbria]

Cheers Robin, yep, tried that and it's good. Used to even get the local Border News. Nothing now!

[JAMES4578]

Hi @JulzAtCumbria   Is your ITVX app on the latest update?   If you  have the correct postcode should not be an issue.  I know that some programs cannot be streamed live on ITVX  but does not seem to apply to News, all programs should be available on demand for a limited period anyway.  https://support.itv.com/en_us/why-can-t-i-watch-the-news-for-my-region-rkNf2esfi 

[JulzAtCumbria]

Cheers, James - appreciate the input. I've been looking at posts on updating apps, but they go through a process (like a Smart Hub) that I cannot find on this TV. Is there an easy way of updating apps? I've not been successful with this, so far. Thanks!

[JAMES4578]

Fine, you should still have a Smart Hub on your model. Depends if you are able to set Apps are set to Auto update mind you. Some information here 😐
https://www.samsung.com/in/support/tv-audio-video/how-to-manage-apps-on-samsung-smart-tv/

[Robin999]

Don't know where in Cumbria you are, but what happens if you input your postcode as say, Kendal, Penrith or Carlisle. Does it pick anything up then?

[JulzAtCumbria]

Good thinking, Robin. I've changed it to Carlisle. No change so far, but I'll unplug the TV, leave it for a bit and try again. btw, on the Support tab, under Settings, the Self Diagnosis/Software update options are greyed out, so I cannot access the Smart Hub directly in order to change the apps. I think this is a 2016 model TV, so may be too old for options like that. Thanks again for your help. J

[JulzAtCumbria]

Thanks again, James. Under the Support Tab, in Settings, both Software Update and Self Diagnosis are greyed out, so I cannot access them. In the System tab, under Expert Settings, I have Autorun Smart Hub set to 'On', but I cannot reach the Smart Hub directly. Basically, I think that this model is probably too old (2016?) to be able to do much fiddling with, in terms of updating apps, etc.. Thanks again for your advice. J