No on screen keyboard

[Davyboy12]

Hi, I’m trying to open the “Gallery “ app on my Samsung smart tv, apparently I need to set a new PIN to protect my cloud content. I can enter my Samsung password to confirm my identity using the onscreen keypad, no problem, but the next screen asks me to set my PIN,but there is no onscreen keypad to enter any numbers. I cannot figure out how to bring up the keypad . Anyone have any suggestions. Thanks

[UNKNOWNUSERNAME]

Hi, does your remote have a button with numbers on it?

[Davyboy12]

There are no numbers on the remote. Cheers

[JAMES4578]

Hi @Davyboy12   Presumably you are using  the Smart  Remote,  if you press the 123 button a number pad should pop up allowing you to enter the pin.  

[Davyboy12]

Thanks James4578, I give that a try and nothing popped up. Thanks for the suggestion 

[Davyboy12 · Accepted solution]

Problem fixed. I simply unset and reset the remote. Too easy, thanks for the advise

[JAMES4578]

Glad it was sorted, yes sometimes you need to reset to fix issues.

[Jasminie]

Hey there. Yeah actually I have it too. There's sth els near that and when I pressed it, the second pic shows up. I have no idea about what the hell is this for!

 

[UNKNOWNUSERNAME]

Thats the colours thatd youd have on the likes of a standard remote, so i assume its something to do with that?

[Yadram]

Hii I am buy remote