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Original topic:

ITV Hub and All4 not working correctly.

(Topic created on: 16/02/21 23:55)
PCSviewer
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I have this: UE50RU7020KXXU

At present BBC iPlayer, Netfix and Prime all work fine.

ITV Hub and All4 did work, but not the apps load OK but when I select a programme all that happens is that the spooling symbol appears - and nothing else!

I have checked the firmware version which is up to date, I have reloaded the ITV and All4 apps, and 'cleaned' the apps.

But none of these works!

I have a hard wired 100Mb/sec internet connection. Any advice welcome.

 

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TessM
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Hey @PCSviewer ,

 

I can see that an update was released in December for this TV (version 1374.0). Is yours running on this software version? Are these the only apps affected by this?

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PCSviewer
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I have tried to update the software, but it claims to be running the current version. Both the online and USB method report the same, so I think that the software is OK.

I am also using BBC iPlayer, Netfix and Prime, all of which work perfectly.

Only the ITV and All4 apps are affected by this issue.

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TessM
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 Is the TV showing this version when you go to the TV Settings> Support> About this TV? 

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PCSviewer
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I confirm that this TV is running firmware version 1374. Auto update is on - 'update now' says that I already have the current software.

I have now reset the hub and re-entered the login info.

Apps which work are Netflix, Prime, BBC iplayer, My5.

BUT ITVhub and All4 do not work correctly - the index is shown but no selected programme will run. Any further thoughts on this issue?

 

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PCSviewer
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I also tried to use the 'Internet' app. This allows me to log in to ITV Hub, but again, content fails to play. It just hangs as if spooling waiting for the download.

However, the internet connection is working at 100Mb/sec.

Any further thoughts.

 

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