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Internet connection problems

(Topic created on: 17-04-2020 08:32 PM)
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Stevep13
Apprentice
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I have a Samsung UE40D6100 led tv which I have had wired to my sky router, but when it's plugged in the wifi around the house doesn't work anymore but as soon as I unplug it's fine, have tried different ports and a new router from sky,  could this be a problem with the network card on tv or a software issue any help would be appreciated and other things to try 

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4 REPLIES 4
TessM
Mastermind
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Hi @Stevep13 ,

 

I would be happy to have a look into this with you. have you tried to connect this using a different cable and would you be able to confirm which software version is the TV currently running on? The latest one available for it is the version 1028.0.

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Stevep13
Apprentice
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Hi thanks for reply,

yes have tried different network cables

and the software is 1028, guess as it's and older tv probably time for change unless anything else to try

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ChrisM
SuperStar
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his seems strange, @Stevep13. The fact you have your TV hard wired to your router shouldn't affect the Wi-Fi signal being given out by the router. Have you spoken to Sky directly regarding this?

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Stevep13
Apprentice
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I know it is a strange problem, yes spoke to sky and they replaced the router with a new one, and still no joy but as far as they say it's a faulty tv, 

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