20-06-2020 10:49 PM
Hi
For a couple of weeks now my tv randomly shows a banner notification at the top of the screen advising of a new privacy notice. It advises to go to the settings menu to view this. I have done this but the message keeps appearing is there a way I can stop it.
thanks
09-10-2021 03:25 AM
I’ve had those for a while to
17-10-2021 03:12 AM
Where would the ok button be?
05-03-2022 02:39 AM
hey my tv keeps doing a similar thing when ever i turn it on its says NEW SAMSUNG FULLHD WIDE COLOR ENHANCER CONNECTSHARE MOVIE and i think the name is UN49j5000
05-03-2022 02:43 AM
my tv just shows the description at the side and it keeps moving from side to side it says NEW samsung FULLHD wide color enhancer full hd 1080p connect share and at the bottom it says un49j5000 and i dont know how to get rid of it
05-03-2022 02:45 AM
and i looked at the remote and it doesnt have a ok button
05-03-2022 10:00 AM
Hi @fcsfr ,
I can see that you've got a non-UK/EU model TV. With Samsung support being localised and this being a European forum (the English language part is supported by the Samsung UK & Ireland team, for example), we're limited in what we can do for you in terms of direct support.
Have you been in touch with Samsung in the region where you are based or the Tv was manufactured about this issue? You can find all their contact details here: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/
18-11-2023 02:07 AM