11-09-2020 06:47 PM in
A thin horizontal line has appeared across the screen of my 5 month old q90r along with a green shaded vertical bar at the far left of the screen. The horizontal line seems to change colour out of sync with the rest of screen around it, eg red line on blue screen, green line on red etc. Any ideas what the issue may be?
11-09-2020 07:03 PM in
@Marcus944: To troubleshoot the issue can you try unplugging the TV at the wall for around 30 seconds, then plug it back in. If you have any external devices connected to the TV, please disconnect them to ensure that the issue is not stemming from an external source. If the issue is occurring on all sources, head to Settings > Support > Self Diagnosis > Picture Test - do the lines appear here, or do you get any errors or 'Failed' messages in the summary?
12-09-2020 03:14 AM in