Firmware version 1602.2-November 2023 for 2022 NeoQLED and QLED TVs: BUGS and/or anomalies

[Raus1]

Hi all,

below are the bugs and/or anomalies I've found with this new firmware version compared to the previous (1520.7).
Feel free to add other problems you have encountered or post information/details useful to the discussion.

Thanks to @JAMES4578  here you can see the release notes for your TV's model: Tv Firmware ChangeLogs 
Hoping Samsung will quickly fix them in the next version...

1) EPG slow down: the TV guide (EPG: Electronic Program Guide), which was previously opening very fast in 1430.1, now every time it's launched it shows the screen ("Loading....please wait") for about 2-3 seconds before it opens....very annoying indeed.

2) Wrong or missing TV channel logos: additional problem on the EPG guide (but it also occurred in previous versions) is still: the EPG guide does not show all the logos of the TV stations, furthermore in many cases the logos shown refer to other channels (see highlights in the figure).

I've already tried a rescan and factory reset (several times) but the result does not change. Please note: compared to version 1520.7 the situation has improved but there are still a lot of channels without logos or with wrong logos.

3) Some (uninstallable) applications will not uninstall: some applications are not uninstalled (e.g., Twitch, N, Knox) despite the fact that it is possible and that the DELETE option is displayed and selectable. Each time the TV is restarted these reappear in the list of installed applications.

pic 1: Installed app list

pic 2: select deleteTwitch

pic 3: confirm

pic 4: Twitch deleted

pic 4: after TV reboot again Twitch in the list of apps

4)  Audio/Video disynchronization in HDMI-eARC with Samsung soundbar and SONOS beam:  switching between channels using the EPG or after  a while of use and changing channels several times, the soundbar (Samsung HW-H450) audio goes out of sync. Instead, Sonos beam loses synchronism after going into stand-by mode.
To restore proper audio/video synchronicity requires turning the TV off and on again.  Even using MUTE on and MUTE off resumes synchronisation between audio and video 

[PaulM1]

For the benefit of other Community users not versed in Italian, @Filmmaker 09 has posted (roughly translated):

"The 1602.2 update improved the image definition but the calibration worsened due to overly saturated colors, especially red. Better not to update especially even 1502 has reduced the brightness in HDR. Thanks, now we have to hope for a new update that modifies the filmmaker in a professional calibration given the great potential of the sb95 OLED TV."

[TobiasMey2]

I finally gave up and returned my TV yesterday and exchanged it for an LG. Luckily John Lewis have excellent customer service which made this possible.
It's a shame that Samsung had such a crappy firmware update and then couldn't fix it after almost 3 months.

[wilk21]

Wish I had the option to return the tv. 
As there is not a direct fault with it (software related and obviously Samsung not acknowledging any issue) I am still in discussion with the company I purchased it from about getting a refund. 
Have purchased a LG tv for less than half the price which is doing a better all round job, well done Samsung on taking our hard earned cash and then ruining our product !

[PixelDreams]

Same, Samsung doing a great job of putting off any and all enthusiasts from buying their products.

Zero acknowledgement of audio issues that are clearly their fault.

[wilk21]

Same here, auto update turned off, auto update of apps still on; not sure if this would have made a difference?

Purchased a used main board with version 1520 firmware. Switched off OTA support in service menu, switched off auto update, switched off auto update of apps; as soon as I connected to internet update happened; furious they can do this without consent - wasted money on replacement board !!

[xroosterx]

I did this and it last 2 weeks which was the average time it took before.  I have had to have sonos support restart it about 6 times.  I dont understand why Sonos can't let us reboot from the app.  Either way I'll never buy another samsung tv ever again because of this.    I have the QN90BD and Beam Gen 2

[Tingskov]

hi

My tv is still tunning 1602...and still have a slow program guide.

When are Samsung sending out a new updated software???

I have been waiting for quite a long time now.

[wilk21]

Just noticed today that there is a new firmware version available for download - 1603.1

Has any one out there installed this yet and have you noticed any improvements to issues mentioned in this thread ?

[Trucker21]

Just checked and still 1602.2  I’m uk so still catching up maybe 

[wilk21]

I’m UK too, update doesn’t show if checked through tv but it is available for download from Samsung web site.