Firmware update

[LisaSc]

Hi  I have an old UE22ES5400 smart tv. It has stopped connecting to the internet either via wifi or ethernet cable. I was advised to do a USB firmware update which I'm in the process of running but the update has stalled at 62% and has been like it for around an hour. Any help would be appreciated!

[TessM]

Hey @LisaSc ,

have you these?

• Unplug all connected devices from the TV

• Unplug the TVs power cord for around 1 minute and plug it back in

• Restart the TV

• Initiate the update again

Is the TV now updating correctly?

[LisaSc]

Hi @TessM

Thanks for the advice update has now completed. Unfortunately tv still won't connect to internet via cable or wifi, any ideas?

Thanks

[TessM]

Okay, let's try changing your DNS settings. Head to Settings > Network > Network Settings > IP Settings > Set manually > 8.8.8.8 or 8.8.4.4. If it is one, set it to the other, then try to connect again.

[LisaSc]

In network settings I only get the option I get is to set up connection no IP settings option

[TessM]

That's fine, are you able to try to connect these to your phone's hotspot so we can determine if the issue is with the TV or the connection?

[LisaSc]

No luck with the hotspot either. 

I open network settings, choose start, says searching for network then kicks me back to the tv screen

[TessM · Accepted solution]

As this is still happening with a different connection, the next step would be having the TV examined by one of our engineers, locate your nearest one by following this link. 

[LisaSc]

Thanks for your help