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my tv would not recognize the software update via usb

(Topic created on: 19-04-2024 12:08 AM)
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Yousef13
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Hello 

 

My tv model is QA55Q6FBARXUM, I downloaded the newest upgrade package but the tv does not recognize it at all, the upgrade file is dated Feb 23.2024

I formated the USB stick to fat32 and tried other format types, I copied the folder named T-KTM2UABC to USB directory, also tried moving the IMG file to the main directory on the USB, nothing works. 

 

Please help 

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