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Original topic:

Firmware 1401.0 and Dolby atoms issue

(Topic created on: 26-08-2022 09:17 PM)
nazbobby
Explorer
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TV
Hi everyone,  when my sound settings is on eARC Auto it doesn't show Dolby atoms on Netflix titles, it works fine when i switch to ARC instead,  I'm using HW-Q80R soundbar,  has anybody noticed the issue ?
20 REPLIES 20
Justin Green
Explorer
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TV

Yep it’s happening to most people with 2019 models. Disaster firmware update 

Ribstickdude
First Poster
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TV

Looks like samsung is killing it's older tv's imma stay away from this update 

JBP3
Explorer
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TV

Started having soundbar (Samsung R5 Series) issues on my UN65RU8000FXZA a few days ago.

It may not be a related issue, but here's what is working for me ...for now. TV Device Manager->Clean Memory Boost, then Clean Running Apps. My soundbar is now working like it's supposed to. Don't know if it will fix Dolby Atmos streaming on soundbar, but my Netflix audio has been fine since I've done this.

Hope it works for you.

JBP3
Explorer
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TV

Should also mention that I have to do this every time I turn on the TV. It's not been a one-and-done solution. Yes, it's pretty %$#@ing annoying, but it restores my HDMI audio.

nazbobby
Explorer
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TV
Do I have to upgrade my HDMI cable to get Dolby atoms if I am putting eARC on Auto? As Dolby atoms capability is grayed out when I select eARC on Auto, Hope I'm making sense lol
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PascalVonk
Apprentice
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TV

Does anybody have a solution for this problem? My Dolby Atmos does nog work anymore either. The option for Dolby Atmos passthrough is greyed out either. 

DrSlump1
Explorer
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TV

Well looks like i must stay away from samsung products. That's the last one. Next tv will be a sony bravia.

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DrSlump1
Explorer
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TV

I agree. My setup, working since 2019, now is not working good anymore: when i use any of the hdmi input from my AV Receiver, tv turn back the audio from external hdmi receiver to internal speakers within some seconds.

The only way to use my AV Receiver speakers is to disable arc on the receiver so the tv can't tell him to go in passthrough mode. In this way every time i want to use my console connected to AV Receiver's hdmi i must use two remotes and navigate in two menu... a total mess.

elecntrust
First Poster
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TV

I have a Q60 that has been working perfectly with a Pioneer receiver for 3 years. But it looks like the 1401 firmware update made is so my receiver always switches to TV speakers now. I actually have ARC turned off on my receiver. I just tried turning it on, even though I don't want ARC, and that seems to have fixed things for now.

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