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Fire TV NOT CONNECTING

(Topic created on: 22-06-2019 05:38 PM)
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Neilyboy72
First Poster
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Had to reset my Fire TV, now my TV can’t find it. Restarted TV, gone through start up, restarted FIRE TV, nothing! Any advice?

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4 REPLIES 4
ChrisM
SuperStar
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Hi @Neilyboy72 

 

What's the model code and software version of your TV? Go to Home > Settings > Support > About This TV. or for older TV's it's Menu > Support > Contact Samsung.

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Neilyboy72
First Poster
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Hi there,

 

Model: UE55MU700

 

software: T-KTMDEUC-1270.03, BT-S

 

thanks

 

 

 

 

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CarlH
Moderator
Moderator
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Thanks, @Neilyboy72. The software version is up to date. Have you tried all of the HDMI ports on your TV? 

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Neilyboy72
First Poster
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Hi there, it’s connected through a Samsung ‘One’ connector and I’ve tried every port. Reading various threads, these things are notorious for causing problems!

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