31-05-2023 08:31 PM in
Has anyone else had an issue with Samsung declining the 5 year extended warranty on a TV.
I bought 2 high end TV’s direct from their U.K. website 50 days ago and at the time I checked with their sales support over the phone and both TVs had the “5 Year Warranty” logo in the RH corner when I purchased. They are listed on the promotion, the promotion is still live today, but they were both rejected citing “other promotion applied, can’t have 2” or words to that effect. I have been speaking to various people who said that was wrong after checking with marketing, but it then goes into a black hole. Went to the CEOs office and the responses are dire. 4 days apart, no real dialogue and they’re claiming there is no promotion is you buy the TV online from Samsung. But there is, and it accepts all the details. Decline emails say you can respond on a link, but just goes into a loop of unrelated links.
I have all the proof it was live when I purchased. Their schedule confirms that. It’s still live now and their sales guys have confirmed it allows to online purchases in writing to me.
But the CEO office is digging in.
I’m now consulting a lawyer.
Has anyone had a similar issue? It seems incredulous Samsung would ignore the proof and facts the way the are with me. I have 7 of their Televisions and will now replace them as they come up for renewal.
08-06-2023 12:46 AM in
The 5 Year Warranty Promotion for TVs, states the following;
“Purchase a qualifying product between 22 March 2023 and 31 March 2024 and successfully register your TV to receive an additional 4 years extended limited warranty service. This includes call out charges, parts and labour. It’s just another great reason to choose Samsung.”
”5-year warranty by redemption within 90 days on selected Samsung TVs purchased between 22 March 2023 and 31 March 2024. Selected retailers only. T&C's apply. For details please visit: www.samsung.com/uk/5yearguarantee/ ”
Unfortunately, this promotion is for selected 3rd party retailers. As such, TVs purchased directly from Samsung are not eligible for this promotion.