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Cracked QLED screen QE65Q80R

(Topic created on: 22-12-2019 01:29 PM)
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Thomtee
Student

‎22-12-2019 01:29 PM

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Just took delivery of a new TV. Unpacked it after a couple of days. When I plug it in and set it up I notice a crack behind the TV glass. The LED is broken or burst. I am unsure if it was our setting up that cracked it or if it was damaged in transit. Either way I need to repair or replace this. Any advice on how to proceed would be greatly appreciated. Thanks

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AndrewL
Moderator
Moderator

‎22-12-2019 02:14 PM - last edited ‎18-03-2025 05:51 PM by European Community Manager

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@Thomtree: If you purchased the TV directly from Samsung within the last 30 days then please call to discuss your options regarding a refund or replacement. If it was purchased from a third party retailer then please contact the relevant retailer directly for further assistance.

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