Closed Captions on smart tv

[Margie jay]

I have model no. UE43AU9000KXXU bought Feb 2022. Somehow closed captions have started to appear when watching films. Probably Hubby pressed a wrong button somewhere?  This did happen last year with previous tv, same model, but I can’t remember how we turned CC off. Looked in manual and YouTube but I can’t find the words and/or symbols for closed captions anywhere on tv or remote.  Can anyone help please, using basic non technical words, we are not IT savvy. Thank you.

[Ginga_p]

Are you watching on freeview or another digital platform (ie sky)

[Margie jay]

Hi GG thanks for replying. First time on community, finding it very confusing to reply etc.  we are watching Prime Video and Netflix. Don’t have sky tv.  M Jay

[Ginga_p · Accepted solution]

On prime video.
Select Play ▶️ to start the movie/series.
Once the movie/series is playing, you will briefly see the playback menu at the bottom of the screen.
Once it disappears you can press the Up Arrow on your remote and it will show again.
Use the Up Arrow to navigate up to the 💬 icon.Select Subtitles.Toggle Off.

On netflix.

Open Netflix.
Select a TV show or movie.

Press up or down on the remote to bring up the menu.

Then turn off subtitles.

Hope it helps

[Margie jay]

Hi GG.  Have done that and captions gone, phew!!  Thanks for explaining simply.  
will print off for future ref. Why do smart tvs have to be smarter than us?

thanks again.  Enjoy the Festive Season. M Jay

[Ginga_p]

No problem margie glad it worked

[tlplotner]

How do I shut off closed caption- I have tried accessibility & shutting the tv off & on, I watch tv using hulu.

[Margie jay]

Hi tiplotner. I got help from Gina_p and she gave me solutions for Prime video and Netflix. I don’t use Hulu. I’m not very good at navigation this community but hopefully you can find Gina (GG) in this thread and ask her about Hulu. Good luck. If memory serves me, menu’s didn’t call it closed captions but hubby did trial and error till they stopped.

[BetsyR]

I stumbled across this trying to figure out how to keep cc off on our Samsung. Why does something this small, have to be this difficult. I am also no techie, and my husband hits wrong buttons. Whatever happened to user friendly? lol Our remote shows cc/ad under the volume which is completely ridiculous because that’s mute, so I have no clue how to fix this. 

[mgrady21]

an issue nobody, that I can see has brought up… I have 5 Samsung TVs all fairly new. My problem is my Mother in law (85) keeps turning on Closed Captioning on her TV. The problem is all of the TV’s turn on Closed Captioning when she decides she needs it on her Samsung TV. There is no way to CONTROL this issue. Not that I can find? Each one can be turned off separately until she turns her TV back on. Then I  turn hers off when I turn another TV on.  This is not a GOOD situation ******* off my MIL all day long. Samsung Tech’s get hot & figure this out PLEASE! My situation is is almost DIRE !
V/R

MG