Broken TV - Do Samsung TV's only last 3 years?

[TVuser]

Hi all,

I have many tv's and they have lasted between 20 and 30 years + 

My Samsung has lasted for three years. Is this normal? I've called support and they have said tuff luck. I just find this one expensive disposable product. If that's the case that's £200 a year, ouch.

Anyone else had the same experience? 

[Rusty 2]

it’s not small number it is a disgrace very funny how they go shortly after warranty runs out 

[Adam-neveragain]

SAMSUNG 50" Class 4K Crystal UHD 2160p LED Smart TV with HDR UN50TU8200 2020

not even three years old doing the wont turn on thing. Seems to be a very common issue, seems like a good class action lawsuit

[INOPSU]

I just wonder if SMART TVs in general are as robust as the non smart ones. I have a panasonic with an firestick - Lasted 15 yr.   I suppose the only thing you can do is buy an extended warranty from the manufacturer.

Samsung to be fair to them are trying to resolve the issue I have with the tv opening and shutting on first go then is fine.  Phone their technical support also  there are plenty of YouTube help for black screens

[Scorpion]

Can I ask how you got a solution as my  samsung tv has stopped working now and it's under 3 years old. I just want to get it fixed but samsung say they  won't help even though i have receipt. 

[SD_Srfr83]

I received the same response from Samsung customer service.  They were respectful about it but still weren’t helpful other than to say that I could try bringing it to a local repair shop.  It’s going to come down to what the problem is and whether or not you feel that the fix is more cost effective than just buying a new tv.

[INOPSU]

Thy helped me through a factory reset and also I noticed that Samsung have a software update.  Its day 4 and the TV is working without shutting down.

I can only say when buying a new TV check to manufacturers website to see if they are offering an extended warranty, some even offer these free.  Or take out a third party cover.  I bought mine from @Richersounds that do offer an extra 5 year cover on top of the 1 year cover, though it doesnt mean you will get a new TV. I got 50% after mine broke after 5 years. 

[Scorpion]

I've had the same issues with a Samsung 50" qled and Samsung and the shop where I bought it have basically said tough luck. Quality of service from both is very poor.

[Essexkp]

I have had my Samsung 75 inch TV that cost £1600 less than 3 years ago and sadly the same. Nearly £600 per year. Absolutely disgusting. Just bought a new washing machine from samgsung and the door bangs about like someone is trying to break into my house. 

[catsteven]

We bought our Samsung TV January 2021, 3yrs ago and it now has lines across the bottom of screen. 3yrs is no time!

[SteEccles]

Yes, my Q60A lasted less than 2 years. Really not what I expected from Samsung. Customer Support directed me to an expensive 'approved' repair shop 30 miles away!