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Britbox and tidal music app

(Topic created on: 09-11-2022 09:46 PM)
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paul2023
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My model tv UE50AU9000KXXU I JUST change Internet provider to TRUESPEED from BT since I change britbox loads but when I click to watch something the screen goes blank..also tidal music app will load up but when I want to play a song or watch a music video the wheel keeps spinning..I have loaded both apps on to my fire stick and they both work perfectly fine..I reset the tv a few times and it is still the same issues..but apps like now tv disney plus paramount plus now tv netflix all work without any issues..ANY SUGGESTIONS PLEASE 🙏 
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JAMES4578
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HI @paul2023  can you check your Tv  has the latest update which is 1401.0, if need be can be downloaded  to USB and updated that way ?  https://www.samsung.com/uk/support/model/UE50AU9000KXXU/    whilst possibly there may be a bandwidth issue with the particular Tv apps can you check you have the latest versions and if so try reinstallling them.  

other ideas are switching off Tv for a minute and rebooting router via mains.  Whist other apps are working fine you could try  changing  the DNS settings.   Go to  Network-Network Settings-DNS Settings.   Change from Automatic to   to 8.8.8.8 or 8.8.4.4.(Google servers) or Open DNS  208.67.222.222 or 208.67.220.220

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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paul2023
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2101 is my latest software actually all my Samsung tv don't work with britbox but I check updates it says I have the latest version
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