Bluetooth audio no longer working on UN40MU6300

[jlim6902]

Hi,

I've had my Samsung 40" Series 6 UHD TV connected to my Edifier R1700BT bluetooth speakers and they have been working awesome for the past month, today the bluetooth audio stopped working.  It shows that it's connected to the speakers but no audio at all, I've disconnected, unpaired, re-paired, connected and still nothing.

I know the bluetooth speakers work as I can cannot my iPhone and iPad which plays audio no problem, so I think the bluetooth chip may be damaged..

Model Code: UN40MU6300

Software Version: T-KTMAKUC-1280.5, BT - S

Any help would be appreciated before I perform warranty work through Best Buy Canada.

Thank You,

Jimmy

[ChrisM]

Hi @jlim6902 

Is sound playing OK from the TV itself without being connected to your speakers?

[jlim6902]

Yes, the audio on the TV works fine.

I'm going to perform a factory reset and see if that helps, not sure if this is a common issue or not?