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Original topic:

BBC iPlayer

(Topic created on: 09-11-2021 04:22 PM)
jfbuk
Journeyman
Options
TV

Hi,

The BBC iPlayer is not re-sizing correctly when I scroll through the menu screens, see attached pics.

I cannot scroll back to the top of the app to use to the top bar menu after scrolling down which is very frustrating

TV Model:QN94AA50

Software Version : T-NKM2DEUC-1805.4BT-5

The app is up to date and this does not happen on other devices so its Samsung TV specific.

I expect Samsung to advise rather than just directing me to the BBC as its only happening on my Samsung TV

 

John

 

IMG_20211109_160046755.jpgIMG_20211109_160111916.jpg

 

 

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1 Solution


Accepted Solutions
Solution
StephK1
Moderator
Moderator
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TV

Hey @jfbuk! This issue with iPlayer is currently being looked into behind the scenes. For now, to avoid being unable to access the Home bar, please either load the app and then wait a few seconds before navigating, or go to Settings within the iPlayer app and select "Try new features in BBC iPlayer Beta", as the Beta version does not have this issue. Hope this helps 🙂

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7 REPLIES 7
pete007
Troubleshooter
Options
TV
Have you looked at the TV settings, to see what the default aspect settings are set at ?
jfbuk
Journeyman
Options
TV

Yes. Its not  a playback issue.

It only happens with the iPlayer menu screens that's why I was specific about where it happens.

JAMES4578
Samsung Maker ★
Options
TV

Hi @jfbuk  You have the latest software.    Go to Home - Settings -Picture - Picture Size Settings - Zoom and Position to see if you can sort it out.  If not see if you can reinstall iplayer,   if still issues I would advise that you hold and press the power button for 5 seconds or until Tv reboots and/or unplug from the mains for around 5 minutes. Another idea is a factory reset.

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.
jfbuk
Journeyman
Options
TV

I repeat that this is not a content playback problem so why would altering the picture size settings help !

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Solution
StephK1
Moderator
Moderator
Options
TV

Hey @jfbuk! This issue with iPlayer is currently being looked into behind the scenes. For now, to avoid being unable to access the Home bar, please either load the app and then wait a few seconds before navigating, or go to Settings within the iPlayer app and select "Try new features in BBC iPlayer Beta", as the Beta version does not have this issue. Hope this helps 🙂

View solution in context

jfbuk
Journeyman
Options
TV

Thank-You Stephk1

JAMES4578
Samsung Maker ★
Options
TV

@jfbuk Did not think adjusting picture settings would help, was more a process of elimination (even if no issue with other apps)    Should have asked which version of iplayer you were using,  hopefully no issue with the Beta version.  This may be mainly affecting   more recent models. 

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.
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