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BBC iplayer freezes after 30min on TV

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Apprentice

Hi

I have a UE40JU6400. When viewing content on BBC iplayer the iplayer will run for about 30 minutes before freezing and then saying somehting is wrong and suggesting I change a setting on the TV, which has been done. I have to turn the TV off and restart it then back to iplayer. iPlayer then offers to resume and accepting this it will run for a furthe 1/2 hour and then freeze again.

It have a Manhattan freeview box which also has BBC iplayer and I have no problems watching the same content on the box. it doesn't freeze.

Both the TV and the box are directly connected (wired) to the same internet source

What would be causing the TV to freeze?

1 ACCEPTED SOLUTION

Accepted Solutions
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Thanks @Graham_S. Have you tried a Smart Hub reset? This can be found in Settings? Menu > Support > Self Diagnosis > Smart Hub Reset. This wil sign you out of other apps too. 

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19 REPLIES 19
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Moderator

Hi @Graham_S. Can you confirm the software version? This can be found under Support > Software Update.

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The version is 1550 and auto update is on

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Thanks @Graham_S. Have you tried a Smart Hub reset? This can be found in Settings? Menu > Support > Self Diagnosis > Smart Hub Reset. This wil sign you out of other apps too. 

View solution in original post

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No I had'nt but have now done so. I'll try it again later. Thanks

 

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Many thanks. It's been running an hour now so all semms well

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Ooops, spoke too soon. It has just lasted 15 mins before freezing. Time to switch to the Manhattan box as my iplayer source

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Gah! Is this the only app it happens to?

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We only use Netflix and iplayer. Netflix is fine.

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I've just messaged our Product Specialists and will get back to you as soon as I can. 

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