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BBC iplayer freezes after 30min on TV

(Topic created on: 05-04-2020 08:21 PM)
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Graham_S
Apprentice
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Hi

I have a UE40JU6400. When viewing content on BBC iplayer the iplayer will run for about 30 minutes before freezing and then saying somehting is wrong and suggesting I change a setting on the TV, which has been done. I have to turn the TV off and restart it then back to iplayer. iPlayer then offers to resume and accepting this it will run for a furthe 1/2 hour and then freeze again.

It have a Manhattan freeview box which also has BBC iplayer and I have no problems watching the same content on the box. it doesn't freeze.

Both the TV and the box are directly connected (wired) to the same internet source

What would be causing the TV to freeze?

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19 REPLIES 19
CarlH
Moderator
Moderator
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Hi @Graham_S. Can you confirm the software version? This can be found under Support > Software Update.

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Graham_S
Apprentice
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The version is 1550 and auto update is on

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Solution
CarlH
Moderator
Moderator
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Thanks @Graham_S. Have you tried a Smart Hub reset? This can be found in Settings? Menu > Support > Self Diagnosis > Smart Hub Reset. This wil sign you out of other apps too. 

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Graham_S
Apprentice
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No I had'nt but have now done so. I'll try it again later. Thanks

 

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Graham_S
Apprentice
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Many thanks. It's been running an hour now so all semms well

Graham_S
Apprentice
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Ooops, spoke too soon. It has just lasted 15 mins before freezing. Time to switch to the Manhattan box as my iplayer source

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CarlH
Moderator
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Graham_S
Apprentice
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We only use Netflix and iplayer. Netflix is fine.

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CarlH
Moderator
Moderator
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I've just messaged our Product Specialists and will get back to you as soon as I can. 

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