I have a UE40JU6400. When viewing content on BBC iplayer the iplayer will run for about 30 minutes before freezing and then saying somehting is wrong and suggesting I change a setting on the TV, which has been done. I have to turn the TV off and restart it then back to iplayer. iPlayer then offers to resume and accepting this it will run for a furthe 1/2 hour and then freeze again.
It have a Manhattan freeview box which also has BBC iplayer and I have no problems watching the same content on the box. it doesn't freeze.
Both the TV and the box are directly connected (wired) to the same internet source
What would be causing the TV to freeze?
Solved! Go to Solution.
Hi @Graham_S. Our Product Specialist advised rebooting your router then changing the DNS in the TV to Google Open Source 8:8:8:8
Let me know how you get on.
It was one I have seen before, from iplayer stating that something had gone wrong and I should check the internet connection and video quality in settings.
I think I have done this before, go to lower resolution, but I have forgotten the setting to use.
Are you able to open the app now? If so, you can choose to set HD (High Definition) or SD (Standard Definition) as the default video quality in the BBC iPlayer settings menu.
I have, awaiting a response.
My Manhattan box uses the same internet connection as the TV and plays through the TV and will play an iplayer program without a problem, hence my suspicion that the TV is likely to be the culprit...