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Original topic:

Apps storage space issue

(Topic created on: 30-09-2021 10:43 PM)
Tony47
Helping Hand
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TV

TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.

 

As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps. 

 

I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.

 

I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

1,901 REPLIES 1,901
ViA1989
First Poster
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TV
Hello I know it maybe the issue of the year of my TV but I have model EU65h8000stxxu And have a problem when trying install app as I'm getting msg lack of memory.
Any advice please.
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Potatismoose
Journeyman
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TV
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Members_Jnv0yNV
First Poster
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Hi, I have the model UE55MU6125 and I don't have the button mentioned, instead I have a joystick. So, I guess I wont be able to apply this solución. 2021 and a company as huge as samsung has yet find a solution, thats brutal.

PeletBR
First Poster
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TV

It's been almost three years since the original post and the issue still happens.

I have a UN49MU6100 with the storage full and none of the solutions presented here worked for me.

Sham on you, Samsung.

billyb1987
Explorer
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TV

I'm sure Samsung will drop their 'update fix' any day now  🤔

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AYCEBmike
First Poster
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I have the UN55MU6300 model. I have 0kb storage. I have tried the flash reset solution to delete the e-manual. I can't find a power button below the samsung logo - my power button is on the back of the TV in a joystick style. Any idea how to do the flash reset with this model? Or another way to delete the e-manual? I also tried developer mode, which I successfully enabled, but there is no deep-link option and the delete is grayed out.

 

Thank you

billyb1987
Explorer
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TV

I know this is not ideal but my advice to people this far down the line (without 5 year warranty) would be.

1. Factory reset Samsung TV and don't connect it to the internet.

2. Plug in a Roku Stick or Firestick to consume content.

3. Never, ever buy a Samsung product ever again. They tried to screw every single one of us.

Yes I realise this is not what people want to hear but 99% of warrantys will have expired by now and the firmware fix that Samsung promised is never going to arrive.

Casaron
Explorer
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TV

There’s an update on Samsungs site. Haven’t tried it, as to be honest can’t be bothered doing a usb update, and now have internet turned off and use a Firestick. I still get notifications, so thought I’d share for what it’s worth:-

ver 1320.4

1334.14mb

sept 16 2021

good luck

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Yande
First Poster
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Is there any such buttons under the Logo to assist in a reset for a Samsung UA50MU6100 ?

It is strange that I now have to load my Apps onto a USB, but when I go to read the USB, it registers the device, though states "No Content Found".

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Contsi
Journeyman
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TV

Read what billyb1987 said above. I did this quite a while ago and been advising others to do so.

I don't believe this issue will ever be resolved. It will keep having all kinds of problems if it remains connected to the internet, no matter how much you reset it. Do a total reset, disconnect from internet and connect a steaming device. 

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