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Prime and Disney+ not playing

(Topic created on: 10-01-2023 09:31 PM)
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LC8319
Apprentice
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I have 2 Samsung TVs, both 7 series. For a week or so now, I am unable to play anything on Prime and Disney on my TV in my living room. I believe its because the apps need updating, but there is insufficient storage space. I have no installed apps on the TV other than the ones that are pre installed and I cannot delete. 

How am I able to run these apps when I can't update or delete apps that I don't use? My other TV I have a firestick, so don't seem to have this problem with those apps in particular. 

Any ideas?














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JAMES4578
Samsung Members Star ★★
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Hi @LC8319 Does your Tv have the latest firmware, you have not named the model but can check on Samsung support https://www.samsung.com/uk/support/ 

However if there is a lack of storage space I would suggest a Flash Reset:

Under the Samsung logo on the TV you have a small black button about 2-3cm in from the bottom edge. With the tv turned on
1. press the button at the logo for 5-10 seconds
2. Release the button
3. press the powerbutton on the TV Remote for 5-10 seconds. Tv goes black and then restarts after a while. This is the flash reset and many customers found it provided a solution by increasing the available storage.

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


LC8319
Apprentice
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That seemed to have worked... prime and Disney are now working although I'm still down on storage
JAMES4578
Samsung Members Star ★★
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Oh right,has the available storage increased at all? Glad though that the Prime/Disney issue seems to be resolved.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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LC8319
Apprentice
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It says I have 6mb space left. For some reason, it has reinstalled the apps I deleted? And I'm now having the same issues again. It says it needs 118mb to update 🤷🏻‍♀️
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JAMES4578
Samsung Members Star ★★
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Are you able to delete and if this does not make any difference I would suggest a Factory Reset. Whilst may not make a difference could try Rebooting Tv and Router. Unplug for at least 30 seconds before reconnecting.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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