@MarkWilliam1 wrote: Well I am less and less and less impressed with Samsung.  Now through their incompetence they have forced me to create a new profile in the community.  Good work.  Who knows why I cannot log in with my old username or email?  It keeps forcing me to make a new profile, but of course I cannot use my original name or email AS IT IS IN USE!!!!   As I have said previously, they broke my wife's tv by remote control with their *****ic firmware/app updates that consumed all available memory on her 2015 model TV.  With no apps installed there is 0 GB available even after a full reset.  It is a shame that I did not notice the memory stayed at 0GB as I deleted the old apps, but they would eventually have stopped working for lack of updates anyway.   I just checked on my own TV  (ue55mu6470u) and it has 1.4 GB used (lots of installed apps) and 3 GB or 68% available.  So hopefully I avoid this problem, but wonder about turning off the autoupdate, as it seems more like autodestruct.   I have to seriously wonder about a company that obviously sent out firmware updates that destroyed both old and apparently new TVs still under warrantee. I would not put it past them to have wrecked the old ones on purpose to force people to upgrade, but perhaps it was just stupidity.   If I end up in the same boat with my new TV it will be the last Samsung product.       It sounds like the firmware on your wife's TV got corrupted during the update process. What model is it?   It's interesting that with your TV  (ue55mu6470u) which is the predecessor to the NU7400 range you have a healthy 4GB+ for the apps storage, which is what one would expect. It now seems beyond doubt that the storage issue for the NU7400 and NU7500 ranges derives from inexplicably only having a 1GB board fitted. ... View more

@Raucous wrote: Hi guys    Ive been following this thread for a while now because Ive had the same issue with space for updating the apps on the tv (ue50NU7400).  I rang samsung and support remoted onto the tv. I explained that the tv didnt seem to be interpretting the space correctly because I added up the space taken up and it amounted to wayyyyy less than was was being reported in space used.   Then she asked me to install MORE apps onto the tv which I did - I tried to find apps that would completely fill the storage and discovered that it seemed to install more apps than may estimate by about 40mb.  I exited apps and went back in and the "space required" changed to my estimation of the total space used by all the apps.    Its very odd and tbh the woman on the phone didnt seem to know what was going on and said she would monitor it and come back in 24 hours. I think what she meant was she would enquire with samsung tech support and come back to me.   AFTER hanging up the phone,  I then uninstalled all the needless apps that I had installed early for testing and I ended up with even more space than when I had started the whole exercise! Enough infact to install the app updates so now I seem to have about 129.32mb available.   Im happy but confused.. I do think that there is something wrong with the way its interpretting space and the installation/uninstallation of apps seems to have just given me enough leaway to update.    Has anyone else tried this and has it worked for them?     I've done this sort of testing myself but it doesn't really resolve anything. The fact is that on TVs with this issue, for some unknown reason they've only been fitted with 1GB main boards when they should have had 4GB boards. The built-in apps take up around 700MB and need around 150MB extra to update. With other space taken up by formatting you can see that the whole drive is more or less full right from the start.  As someone reported earlier today, sometimes you can't update the apps even when the TV is brand new and fresh out of the box.   Having 129MB free is not going to help come the next update, so pushing for a replacement TV (different model) is the only solution. If Samsung insist on installing a new board they're just wasting everybody's time as the engineer will turn up with an identical board to what's already fitted. ... View more

@Rabbak wrote:   But I went for the same model again, which proved a mistake! As it seems the problem is in all the nu7400 or nu7500 models. Samsung called and said their engineers will guide me through set up and help me fix it on the phone. I called and their advise was, connect a usb device and the TV will update and then will show storage correctly. She also confirmed that the NU7400 model should have 4 GB of internal storage. Even though it showed only 1GB. I am stuck now as John Lewis already changed my TV and Samsung just giving me weird pointless advise on how to deal with an issue that they caused and have no clue about! Please help Oh dear, out of the frying pan and into the fire!   As ever, Samsung Support are giving nonsense advice. They're fixated on using a USB drive to 'solve' the problem but it does nothing of the sort. The built-in apps need *internal storage* including for the update cache. Indeed, the pop up window that warns about lack of storage for the update actually specifies internal storage, even when you have a USB drive installed.    I've been through this before with Samsung and done my own tests, filling up the memory completely and then installing a USB drive. Additional apps do then install to USB but the built-in apps still insist on internal storage when they attempt to update.   As you have an identical fault with the new TV, which Samsung has already admitted is a fault as they authorised a replacement before, you are entitled to another replacement (different model!) as the issue hasn't been resolved. There's no limit on how many replacements you can have if the fault persists. That would be illegal.   Samsung will try and fob you off but keep going. Unfortunately JL may also try and fob you off. If they do and you're still within the 30 days I would just cancel the order and go with either AO or Richer Sounds - both have proved to be trustworthy suppliers, judging on how they've treated posters on this thread. ... View more

Hi, great to hear that AO looked after you. Nice choice of TV too.   I'll certainly be exchanging my TV and I'm resigned to having to fight with support again, just like when I first reported the issue last December. However, this time things have moved on and we know there's no point in swapping the board or waiting for a firmware update because the memory isn't there in the first place, so I'll push for a straight exchange. It will be interesting to see how supportive John Lewis are this time. Both AO and Richer Sounds have now proved themselves, so I'll mention that to JL if they're reluctant to help.   Like you I'm loath to give Samsung any more of my cash due to the utter stupidity of this issue and the way they've handled it, so I'll probably go back to an LG. I liked the image quality of my last LG but found the OS a bit slow and clunky, but I believe it's much better now. I'm torn between waiting a couple of weeks to see how prices go after the new ranges come out, or going for it now. I'll see how I feel over the weekend! ... View more

Excellent news!   Just being nosy, but what TV have you gone for?   Also, the exchange has happened very quickly - who pushed it through, your retailer or Samsung? I believe you're with Richer Sounds?   Cheers. ... View more

@mdazza wrote: @bIOforger wrote: Tony, what do you mean theres no point in waiting for a firmware update? Thats the only way this issue could be potentially be fixed, by allowing default apps to be removed, or fixing bugs (which is more likely) bar changing to a different model of TV, which isn't an option for alot of people if they've owned their current 7series TV for a while. Unless you mean from Sammy's side they wont be doing anything about a fware update as they still havent accepted that theres an issue. Tony may have different reasoning, but in my case I was told the TV has 4GB on board and the firmware update would fix the issue in the sense that we'd be able to see and use that rather than just the presently visible 1GB. Now that it's all but established there is only 1GB on board, a firmware update can't fix that. However, as you've said, the option to delete pre-installed apps is the least Samsung could do in cases where a replacement isn't possible for whatever reason. The highlighted sentence above is exactly what I mean.   Having a firmware update which allows the built-in apps to be deleted is at best a workaround and I can't see Samsung doing it. I think those of us still covered by warranties and concerned/annoyed by the issue must now push for replacement TVs.  ... View more

Oh dear. We kind of knew that would happen but at least your guy actually swapped the board, proving that the original one wasn't faulty and that these boards simply have insufficient storage. It also shows that there's no point in waiting for a firmware update. On to the next phase  of resistance! ... View more

@ArtofMotion wrote: Hi all and Tony!   Got my vist later today, and I have to say that I'm really not looking forward to dismantling my TV. Unfortunately, according to the technician, I have to accept one attempt at repair for things to go forward, but after reading more replies today, I'm just wanting to get it over with! Any words of encouragement are greatly appreciated lol!   I'll report back, after it's done, although I think we all know on this forum what's going to happen.   Also, that response from Crampton and Moore is deliberately obtuse on their end. What a joke answer.  Morning Mr Motion! I wish you luck today. I'll be very interested in whatever your technician has to say about this issue.   My questions would be:   Is it possible for the board to be faulty and therefore appear to have less storage than it actually has? Also, why would Samsung install a 1GB board in the 7000 range (if they did) when they installed 3 or 4GB boards in all other ranges? Smarthub is not new so the memory required is a known quantity, therefore why install a board which is clearly not fit for purpose?   I look forward to your report saying that the new board is a triumph and you now have more storage than you know what to do with haha.     ... View more

Based on Graham's very poor response I won't be buying anything from Crampton & Moore any time soon.   He deliberately misinterpreted my comment about Samsung denying there was an issue. Just because they say there's no issue doesn't mean that this is true. There clearly is an issue and it does Samsung and retailers no credit to pretend otherwise.   Also, the issue first reared its head with me without having installed any additional apps at all, so there is clearly insufficient storage for the built-in apps to update. I've never known a smart TV to have such little space that you have to severely restrict the amount of additional apps you use. This doesn't even happen on any other Samsung ranges, never mind other brands.    I would also ask what is the point of a warranty if we have to accept flaws which must have been there at point of sale?   I guess we just need to keep plugging away until we get a satisfactory resolution. I'd happily accept a repair or firmware update but if Samsung can't do it then a replacement TV is the only option.   There's a link on their support site to email the CEO. They'll be receiving an email from me whatever the outcome as they need to know how badly issues like this are handled. ... View more

@Patrick169 wrote: This is not a solution to change TV... They can't do it for everyone.... If they can't fix the issue they'll have to change the TV. More fool them. It's not every TV anyway, and not everyone will even notice the fault. ... View more

At least we know that we've essentially won, and that we will get replacement TVs in the not too distant future. That's assuming @ArtofMotion's techie tomorrow doesn't throw a spanner in the works by saying something different, or actually repairing the fault!    This timing delay could play into our hands because the NU8000 range (and other 2018 ranges) should drop in price next month when the 2019 RU ranges come in. ... View more

So it looks like it actually is a product design issue then. Samsung have bizarrely used a board with 1GB of storage on the NU7000 range, whereas on other ranges there's at least 3GB of storage. Genius.   That being the case, a firmware tweak won't properly fix the problem (as you explained above), therefore a replacement TV is the next step after Samsung have gone through the time-wasting pantomime of attempting to repair it. ... View more

@ArtofMotion wrote: Oh man is this is so annoying for us all!   I remember ADW_UK saying that he wouldn't be surprised if the Engineer turned up with the same board, with a blank expression, and ADW was right, in a bittersweet way lol.   I really do not think that there is any point in me having the main board replaced now, as there seems to be no fix. Anyway, I've just spoken to the Technician Company, and they say from Samsung's point they have to attempt a repair, if it doesn't work, and there are no other solutions, then the next '2' strikes willbe discarded and a new TV will be authorised.  It's good to hear that we're inching towards getting replacement TVs! Who knows, maybe the mythical firmware update will work lol. I suspect that was just sales talk.    Good luck tomorrow with the blank-faced engineer.   Edit: Could you ask him whether it's even feasible for a firmware update to solve this type of problem? ... View more

Thanks Andrew, Wow, what a shambles.   However, even if it's the same board, how did the engineer know that your board wasn't faulty and causing the issue? I would've swapped it over to see what happened. If the engineer is correct, that means that every board fitted in the NU7000 ranges is not fit for purpose. How can that happen?!   Let's see what happens tomorrow with @ArtofMotion's installation.      ... View more

@ArtofMotion wrote: Hi all!   First, I'd like to thank Tony for creating this post. It's really helped all owners of Samsung TV's, that have experienced this perplexing issue, to come forward and post here. Cheers Tony!   It seems that this issue is starting to become much more obvious, but Samsung have done very little, if nothing to fix this problem, so I'm happy to say that I've finally been given a date to have my TV repaired -  this Thursday afternoon. I will be absolutely sure to post the results, as soon as I can.   Until then, keep it cool guys!  Thanks @ArtofMotion I really appreciate your comment! When I started this thread I didn't anticipate the spread that this issue would have, even extending to Russia. It boggles the mind how this kind of thing can happen with a major manufacturer, who then compound the problem by pretending it doesn't exist, or even worse, that it's normal. I will always try and expose this malpractice wherever I can.   I'm on tenterhooks for Thursday - please post a photo of your available storage when the job is done! I'm hanging on until next Wednesday before taking action, just in case the supposed firmware update to solve the issue happens (I very much doubt that it will).  ... View more

@EgorChernukha wrote: I have the same problem. NU7450 55", Russia. Hi Egor, have you reported it to Samsung? If so, what did they say? ... View more

Hi, it's interesting that these reports are now coming in thick and fast.    Yes, the only workaround is a factory reset, which is a pain as all the logins have to be re-entered and any additional apps downloaded again separately. The issue will then reoccur on the next update.    Did you buy the TV less than 30 days ago? If so, you can change it. If it's after 30 days you'll have to wait along with us for Samsung to get their act together. The two remedial solutions being mentioned by their support are to swap out the main board or wait for a firmware update, due within 7 working days according to a previous poster who spoke to them.  ... View more

@ShootUs wrote: I called RS last week after calling Samsung and getting fobbed off.   RS asked me to do a factory reset on the TV and if that don't work then they will sort the issue out and not leave me in the dark with it the problem.   I did the factory reset, this was a bit of a pain as I had to log back in to all the apps again.  However the error message has now gone!   Not sure how long this will work for, maybe until the next update is required, we will see?  I'm afraid this is only a temporary 'solution'. A factory reset (or resetting smart hub) does clear out the cache and update the built-in apps but you'll find that there's still very little spare storage space, so when the next update is due you'll have the same issue.   Also, if you download any additional apps the spare space will fill up quickly and you may find the system asking you to plug in a USB drive. In a nutshell you've been fobbed off by RS as well. I'm surprised as they have already replaced a TV due to this issue, as reported by someone on this thread. ... View more

@ArtofMotion wrote: Hi Tony    I've been thinking - I'm still a little confused as to why Samsung believe replacing the main board will fix it?   I understand and agree with your logic, but if this issue is affecting most/all NU*****, then why didn't the board that came with the TV, just work anyway? If it affected just one TV then OK, but a whole range? I'm not sure how replacing the board with the exact same one will work, but here's hoping!  I know, the whole situation is inexplicable. I can only assume that it's a batch of faulty boards that only affect the 7000 range. As the storage is on the main board it seems to me to be the only possible solution to change it if a firmware update is not viable.   However, given the hot news above just now, maybe a firmware update will happen. Samsung are contradicting themselves though if they say it's a known issue, yet other representatives are arranging board replacements. Don't they know about the firmware update? Personally I'll believe it when I see it. ... View more

@mdazza wrote: Called RS and was transferred to Samsung support. The first person I spoke to said the NU7400 should have 4GB total storage and suggested I should simply use a USB drive. Eventually I spoke to someone else who advised it's a known issue and there'll be a software update/fix in the next 5-7 working days. I'll be calling back next Wednesday, I'm sure. Thanks for this, very interesting. I was also told last December to use a USB drive but it doesn't solve the issue. You can install additional apps on to USB once the internal memory is reported as full, but the built-in apps need internal storage to update. ... View more

@Dal2 wrote: Got exactly the same problem customer service awful told the girl I had done reboot etc then she takes over remotely and does the same thing which I had just said didn’t work  Sorry to hear that. Did they say they'd get back to you? They need to see this thread. Perhaps try the chat option rather than phone.  ... View more

@ArtofMotion wrote: Hi Tony    I've been thinking - I'm still a little confused as to why Samsung believe replacing the main board will fix it?   I understand and agree with your logic, but if this issue is affecting most/all NU*****, then why didn't the board that came with the TV, just work anyway? If it affected just one TV then OK, but a whole range? I'm not sure how replacing the board with the exact same one will work, but here's hoping!  Good point! It's also very odd how the issue is only presenting itself across the NU7000 range rather than across all the 2018 NU ranges. Further up the thread a poster called  adw_uk said that he'd been told by Samsung that the main board for his NU7400 had been 'superseded' and that  a new board would fix the storage issue permanently. I hope he reports back on this.   It implies that they won't be fitting the same board. However, someone else (you, perhaps?) said that when they asked the technician who came to their house about the storage he confirmed that the amount of storage on the new board was the same as the existing board!   Therefore is it down to a batch of faulty boards specific to the 7000 range, a design issue in the existing board, or some kind of interface issue with the OS? I still think that replacing the board makes sense (assuming it's faulty) as the storage is carried on that board. There's no other possible solution if a firmware update isn't viable.   We can only wait and see. If it doesn't work it would be a real indictment of Samsung's design and quality control systems. If it does work it's still a huge ***** up! ... View more

@ArtofMotion wrote: Hi Tony47   Your above info on the board replacement makes sense, in that it's not responding to the OS correctly, regarding memory.   If the board replacement doesn't work, then surely it'll be a new TV authorisation right? I can't think of what else could fix it, and to be honest, I'm not having my TV being used as a test subject, just to keep adding replacements to see what could help. I'm positive about this one fix, as it could do the trick, but really I don't want people coming in and out to try and correct the issue.   It's also a huge TV, and weighs 16kg, so lifting it up and down off the stand will be a trial lol.   Anyway,  I'll absolutely feed back to this thread when it's 'fixed', with hopefully positive news!  Hi again   Yes, if the board replacement doesn't work then there's nothing else Samsung can do and they'll have to replace the TV. Even though they're supposedly 'allowed' two more repair attempts I wouldn't accept it as I feel the same as you. I'd then get my retailer John Lewis involved. They have a 5-year warranty as a selling point, and if they won't help it will show that this is nothing but empty sales talk.   However, I'm confident that swapping out the board will solve the problem so I'm remaining positive for the moment! I will be talking to Samsung Support today to get things moving. ... View more

My advice is do not buy any TV in the NU7*** range. They all seem to have this issue and that's what this thread is all about. Samsung have now started to authorise the changing of the main boards on people's TVs to hopefully fix the issue. Whether that will actually work is unknown at the moment but there are two people on this thread who will be having it done soon, and I'll also be pushing Samsung to do the same with my TV.   However, it's totally ridiculous to buy a new TV and then have to have major surgery on it, and the only reason we're accepting it is that we have no choice. Apparently, even though the TV is faulty we have to accept up to three repairs before a replacement can be allowed. Please save yourself all this hassle and buy a TV from the NU8*** range if you still want a Samsung (no storage issues reported with this range), or wait until next month when the 2019 ranges come out. The new ranges will have 'RU' as the identifying letters for 2019. ... View more

@ArtofMotion wrote: No problem!   I agree with everything you said, and you're right about the replacement TV if the board doesn't work.   How are you getting on with regard to your TV situation?  I haven't had a chance today to make any calls but rest assured I will update you when I do! I can't wait to find out whether your board replacement works. ... View more

@mdazza wrote: I've had my NU7400 for less than two weeks and have just noticed this issue. Am I better off going directly to Samsung or to the retailer (Richer Sounds in my case)? Talk to RS. They're already aware of this issue and have replaced TVs because of it. You shouldn't have any problem. ... View more

@ArtofMotion wrote: Hi all!   Thought I'd update you all, as this seems to the only place we sorry owners of this TV are!   Samsung have denied me a replacement as the technician recommended me a new board.   I asked if the new board will have an upgraded storage and he said it will not. I then said how will this make a difference as all the apps are pre - installed, and cannot be removed, so it's a waste of time. He says that it'll hopefully fix memory issue and that it should update without taking up space.    Anyway, I'm being genuinely positive about this because it could mean a fix. I cannot believe that Samsung will release an entire brand of TV's, all with this issue, so here's hoping it is indeed a faulty board.   Apparently Samsung can attempt to fix it three times before a replacement is authorised, but if of course the technician's decide that the board is the only solution, then it will be a replacement.   Cheers all Thanks for the update!   I tend to think that it's a hardware fault affecting how the apps memory is being reported by the OS, rather than an actual design error where too little memory has been installed. The smart hub is the same across all the ranges, so the memory required for the apps would be a known quantity. Therefore a faulty board seems plausible as Samsung have not been able to rectify the issue with a firmware update.   Strange how many people have reported the issue though. I'm getting the impression that it's every TV in the 7000 range rather than a random batch, as nobody on here or other forums has reported the same fault with other Samsung ranges. If so, that points to shocking quality control.    If Samsung are taking action by authorising new boards, that is indeed a positive and an acknowledgment that the issue is real. If the new board doesn't work then they'd have no option but to replace the TV.   I wondered how big a job it was to replace the main board and found a video on YouTube showing how to do it for a modern Samsung 55". It's actually very simple. Once the back of the TV is removed the board is very accessible and there are around six connections and four securing screws to deal with, so it should be done well within half an hour. ... View more

@StephenFair wrote: So glad I found this forum, got my UE50NU7470 from Curry’s on 14/2 noticed the problem two days ago and after reading this forum decided to take it back... as it was under the 30 days (by one day) I was able to return it as faulty and upgraded to a UE49NU8070 the guy in curry’s was very helpful, in fact to have it written off he had to tell them he had seen the problem in a video I had shown him... (there was no video)  Well done, and glad we were of service!    It would be great if you could report back on how much free apps memory you have with the new TV,  once you've finished setting it up.   ... View more

@chrisnewton wrote: Just a thought about this, i am really relucant to take my TV back as i love the picture, no light bleed etc and dont want to end up with something worse.   If i get the error in a few months saying there is not enough space to update...is it possible to turn off auto updates and just select the reinstall for each app i use ( you tube, bbc i player, itv hub, all4 and 5) this will then get me the latest updated version i assume    would this work? Rather than reinstall apps individually, the  best method if you're only using the built-in apps would be to keep auto-update on so that you know when updates are available, and if the storage issue occurs go to main settings and reset the smarthub (it's under 'support-self diagnosis'). That deletes all the apps and caches, and re-downloads and installs the latest versions of the built-in apps. If you're using any additional apps you would have to reinstall them individually.   This should keep your apps up to date, but it's still an annoyance that I wouldn't be prepared to put up with. You'll have to re-enter all your app login credentials. If you're not worried about it then that would be a good workaround. ... View more

@ArtofMotion wrote: Thank you, it helps to know that I'm/we're not alone out here with this issue!    My retailer is AO - Appliance Online. I only found out this week regarding the storage issue, and to be honest, I have not stopped pestering. No joke. I didn't stop lol. I must have burnt the ears off (in a nice way), the reps at AO.   I didn't take no for an answer, and I was getting concerned that it wouldn't be fixed as after 6 months of ownership, (according to the Customer Rights Act 2013), it would be me that would have to prove that the issue exists, not Samsung. I'm two weeks away from this deadline, so I'm pushing like hell. I've been told by AO that I'm 'close to having this issue resolved', and that I need to just 'wait till tomorrow morning for the report to go to Samsung'.    AO will then call Samsung, get the report from them, and Samsung will provide an Access Code for the TV to be replaced and collected. I hope this helps outlining this for you. I wouldn't stop pestering JL at all. Be polite yet firm and you should be OK!  Thanks for this, and I shall certainly be calling JL tomorrow. Was your technician appointed by AO or someone you called in independently?  ... View more