C&M have one of the worst track records on here for resolving this issue even during the warranty period, so it's not surprising that they weren't interested in helping you. PayPal Credit is a bit of a grey area but the reply to that very question on the link below states that Section 75 does apply, so hopefully you're covered:   https://www.paypal-community.com/t5/PayPal-Credit/PayPal-credit-and-section-75-question/td-p/2018311   If your TV is out of warranty it's probably too late to raise a PayPal dispute, so S75 is your best bet. ... View more

@BrianDuffy wrote: Thanks for all the help. I finally got through to Samsung support and they were actually very helpful - problem with my TV solved with a flash reset & manual firmware update using USB. More space now. I asked the support if I could remove the bloatware and they said it wasn't possible.   BUT I kept trying and have found an easy workaround to remove all the bloatware across any Samsung TVs. Worked on my QLED and NU models   https://youtu.be/lyV7eJ87eY0 I'm afraid the freed-up space will disappear and the built-in apps will return. There is NO solution to this issue. ... View more

@BrianDuffy wrote: Thanks - after being switched to 8 different drones they've now asked me to wait 24 hours for their support team to contact me.. I bought the TV in November 2018 - am I still covered by the Consumer Rights Act? Samsung have destroyed my TV through this bloatware ***** consuming resources, space and overall sluggy UI now.  Yes, you will still be covered. Have a read of this from Which magazine:   https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act#how-long-do-you-have-to-return-a-faulty-product   Quote:    Six months or more If a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time you took ownership of it. In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.    Find out more about how to   return a faulty item   and claim a refund, repair or replacement from a retailer. You have six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland. This doesn't mean that a product has to last six years - just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a faulty product.  ... View more

That customer service drone clearly doesn't understand consumer law. Also, Amazon have refunded customers before over this issue. ... View more

Thanks @Rowley1 , excellent work as usual. I will also continue to chip in when I can.  ... View more

@DannyC09 wrote: I've got to say, this has drastically changed my view of Samsung and I will not be buying a TV from them in the future. Me neither. It's a great shame as I think they are real innovators in product development. Their emerging TV technology that rivals and improves on OLED is impressive, as are their phones. However, this issue leaves a sour taste and they've shown they cannot be trusted if they make a mistake in one of their products. They have no moral sense and no interest in looking after the customer. ... View more

@DannyC09 wrote: Thanks to everyone for their efforts on this.   I am in the same boat and have tried many of the "fixes" to no avail.   I'm now on my third attempt at getting JL to resolve this after being pushed between JL and Samsung.   As suggested, I have emailed the customer relations and made a complaint.  I've requested a full refund and have also contacted my credit card company to begin a section 75 claim.   Fingers crossed! As you're with JL you will eventually get a refund as they'll cave at the eleventh hour. All of us here who bought from them managed it, but not without a struggle. Keep going, and search the posts from @Rowley1  for some good tips. ... View more

Many thanks, that seems to have worked. ... View more

@Rowley1 wrote: What happened to the thread? Seems it's all screwed up Yes, it's been like this since yesterday, @monk2 tipped me off about it. On this page I can see your post but there are also posts from 2018 and March 2020! Also, all the page numbering is gone and it just says at the bottom "load more replies".   I suspect this is a technical glitch as other threads seem to have the same problem. Certain things look different and I think they've been attempting to upgrade the forum software and it hasn't worked (sounds familiar lol).   Mods: any chance of an update on this?   Edit: I don't think many posts have been lost from the overall thread as we're now at 1612 posts including this one, which is about right, accounting for a few of the recent responses to 'Neau' being chopped. ... View more

@marcolan wrote: Firestick is a solution also if we keep our tvs The downside is that it wouldn't address the issue of the Tizen operating system not being able to update due to the lack of space. ... View more

@Neau 's solution doesn't work and he knows it. I'm convinced he's the same guy who was here under a different name a few weeks ago. Same condescending attitude and same bogus advice. I agree with Rowley1 on where he might be from. It seems to be a deliberate tactic that we get someone like this every few weeks, but it's not going to work.  ... View more

I'm afraid our new forum expert is *still* missing the point.   The issue is not with third party apps, it's with the built-in apps that can't be deleted or moved to a USB drive, and also the operating system itself. Together they are crammed into 800MB of default storage, and after a few months (without adding any new apps) they won't be able to update any more. Simple as that. ... View more

Every few weeks we get an arrogant ignoramous like @Neau who claims to be an expert, demonstrating the exact opposite. It's like an organised trolling campaign. He's now on ignore.  ... View more

I agree with the above comments. The Sony wins for picture quality but the LG has a better and more stable OS. I had the exact same dilemma last year when I got my refund and was deciding what TV to buy. In the end  I went for LG, especially as I'd previously owned a 2017 model and found it very stable and fast.   The Android TV platform put me off getting a Sony, which was annoying as I use Android phones and it would have been a good match. However, the negative comments about Android OS were too consistent to be ignored.    Before pulling the trigger, perhaps check with rowley on his Phillips TV? He seems very pleased with it and it runs a version of Android. Perhaps they've sorted out the glitches. If the Phillips is stable it's worth considering as their picture quality is very good, and the ambi light is a clever idea.   Final thoughts: Going back to LG, have you looked for any OLED bargains? I bought a 2018 LG E8 from Richer Sounds in 2019 and got a massive discount. LG's OLED quality is fantastic and 18 months later it still blows me away. If you can find a B9 or C9 model at a good price I'd snap it up. Caveat: OLED should never be used for gaming or as a monitor as you run the risk of burn-in.   Also, the RTings website is very trustworthy, and that particular LG model you've listed gets a pretty lukewarm reception:   https://www.rtings.com/tv/reviews/lg/sm8600   ... View more

@monk2 wrote: Result   Just had a message from my Credit Card Company.. They have agreed to reimburse me the full cost of the TV under Section 75 of the credit card agreement.   Like Tony47 and rowley1 who have had claims settled i will still be around to help if i can. Well done! This is great news, and as far as I can recall you are the first person to get a refund from a credit card company. The rest of us were refunded by the retailer. It just goes to show the excellent level of protection that Section 75 offers if the retailer won't play ball. Congratulations to the other posters who had refunds this week as well.   I'm glad you'll stick around, Monk. ... View more

@marcolan wrote: You can put your apps in an external usb key. You can do it if the app doesn't fit in tv. A trick is to fill the internal memory with trash apps and then put our apps in external usb. After uninstall trash apps. I have 12% free in this way and I can use my tv. I'm afraid this doesn't work as a solution. As has been repeated here hundreds of times, the internal apps and operating system require the internal drive to work and update. If that drive is maxed out, the apps and OS will not update. You'll find out when the next update occurs. ... View more

The only way they can claim that the TV is "working to specifications" is to ignore the fact that it's a smart TV, and also that it can't be updated. I'm shocked at how low JL have sunk. If they do go bust it will be richly deserved. ... View more

Just to reiterate the reality if engineers, retailers or Samsung tell you to use an external drive, as if that cures the problem. It doesn't. Even if it did, it's not an acceptable solution as it shows that the TV has insufficient built-in memory anyway.   The built-in apps and operating system need the internal drive and cannot use an external one. So if the drive is full that's it - nothing can be moved across to free up memory, and the built-in apps can't be deleted either. The drive gets full over time without adding any third party apps, purely due to the built-in apps and OS updating themselves. Updates can be switched off, but that renders the TV insecure and also means apps are not working as they should, which is not a viable solution. ... View more

I'm afraid Trading Standards misinformed you.   Protection under a credit card is much better as it's part of a credit agreement. It's called Section 75: https://www.money.co.uk/credit-cards/how-does-section-75-protect-your-credit-card-spending.htm   Debit Card protection offers 'Chargeback', which isn't as good but might work in your case: https://www.money.co.uk/current-accounts/is-debit-card-protection-the-same-as-for-credit-cards.htm ... View more

I was just going through some of my old notes on this issue from last year, and remembered a disussion on here about the size of the drive. It turned out that all of us had usable space of exactly 816.18MB if you add the used space and remaining space together.   That means that allowing for formatting, all of us with the issue had a 1GB board fitted to accommodate the apps and OS, when the norm is at least 3GB. This is not a software issue, it's a hardware design issue. For some reason some ***** at Samsung designed the TV's with insufficient space to allow the TV to function as a smart TV, but even worse, not having enough space to update the OS after a year or so, rendering it insecure and open to hacking.   There must be hundreds of thousands of cases like this, and that is presumably why Samsung have remained silent on it (with the complicity of retailers who don't act unless pushed), and every time someone new contacts them about the issue they pretend that it's the first time they've heard of it.   Out of interest, could a few of you add your used and remaining space together and post the result here? It would be interesting to see if the figure varies from 816.18MB. ... View more

I think it would be good if one of these cases was taken to the courts as it would set a legal precedent. Hopefully JL will back down, but if they don't and you find you might incur legal costs, a gofundme appeal would work. I'd certainly contribute.   Did you by any chance pay for the TV with a credit card? If so, you have extra protection. ... View more

@halster65 wrote: One more thing, both the agent and manager kept on stating its a software issue and that under the warranty they dont cover that. Ive looked at my warranty and on the JL website but cant find anything in the tv warranty that states that if its a software issue that they wont be able to help. I feel ive been completely fobbed off, and tbh was preety angry after the call I'm not surprised you were angry. It's a disgrace the way retailers behave, even John Lewis. I got a refund from them last year after a four month struggle. You'll get there in the end by bloody minded persistence. They initially tried the same "it's a software problem and our warranty only covers hardware" BS, so it must be company policy.   The way I broke the logjam was to contact the engineers who looked at my TV and made sure they understood the real problem. I also put it in writing to them. I then got them to contact JL customer services to explain that the TV was not fit for purpose. This worked and I got a call from JL customer service fairly soon afterwards with an agreement to swap the TV for a different model or refund it. ... View more

@Rowley1 How are you finding the Android TV platform? Is it stable?   When I got my refund from JL last year I opted for an LG TV as the Android platform seemed to be a bit flaky, according to various reviews. I like Android though, so if it's settled down it would be a good choice for my next upgrade. The LG platform is ok but it's got its own issues and is rather basic. ... View more

This thread definitely needs an FAQ.   I'm not sure how it could be linked to but it would help in reducing the repetitive posts where people jump in on the last page without reading anything and think they have a solution. The thread is coming on for two years old and every possible 'solution' has been tried and found to be useless.    Samsung's response is known word for word. They never vary in their list of lies designed to fob you off when you contact them.   Edit: no offence meant to the poster above - I know you mean well but we've been there and worn several Tee shirts.   ... View more

I'm hoping that the person who posted that his RU model had the issue was mistaken about the model, otherwise this could be catastrophic! I can remember last year when people got refunds or models swaps, some changed to the RU7 model. They posted photos of their storage and the amount of free space was generally around 3GB, so hopefully that remains the case.   Perhaps it just affects some RU TVs, although I can remember saying that back in 2018 with reference to the NU! ... View more

@monk2 wrote: Had a call from the engineer who took my TV on Tuesday evening. He informed Samsung that the TV would be unable to update and only had the Samsung forced Apps on the set. He contacted me saying Samsung asked if i would be prepared to use an external harddrive to extend the memory. I gave them Rowley1 comments and that i would be happy with a refund so they are getting back to Samsung and i will hear shortly.   It's infuriating to see that Samsung are still coming out with this *****. As we all know, the built-in apps and OS need the internal memory to update. External storage doesn't solve the problem. ... View more

There's a solution? Interesting! ... View more

@monk2 wrote: @marcolan wrote: I think engineer has killed rowley I private messaged Rowley1 this morning asking for update. Hope all is okay with him. Something odd is going on as he's still logging on regularly. Last time was yesterday. Strange behaviour. ... View more

@Dalo-Harkin wrote: Glad it worked for you too It doesn't work and is not a solution. The built-in apps will come back after a reboot or two. The only app that can be permanently deleted is the e-manual. ... View more

The above is one scenario. Another is Samsung sent a Hitman instead of engineer. Or they  offered him a new set if he agrreed not to post anything more. Are we being picked off one by one? Come on @Rowley1. Tell us what happened!!   A hitman could be what happened lol.    ... View more