@Gavoo wrote: The TV software needs updating to T-KTM2DEUC-1292.3 or later. (You can see this in Menu > Support > About this TV.)   You then need to flash reset the TV: -With the TV on, press & hold standby key on TV for 5 seconds. -Release and immediately press & hold standby key for 5 seconds. If done correctly, the atV should restart. Wait for the TV to completely boot up (home bar appears and then disappears) and check available memory.   Do you know for sure that this works to free up storage space, and if so, how do you know?   I just checked and the latest UK firmware available for download from the Samsung site is 1290.4 (November 2019). Which country has 1292.3? ... View more

What does this do? Is it to delete the manual or something else? ... View more

@Vengeance72 wrote: @Grandapa_Arf wrote: I had my motherboard replaced on my 7400 only 6 weeks ago, it was then on 5% free upon the engineer installing it. however, that has now dropped down to 1% (11mb).   A new anomaly has started happening... the Smart hub has been resetting itself. Resetting all freesat channels and removing apps.   I've now spoken to tech support and expalined the issie with the new motherboard, I also explained that the UK tech support engineers told me thats normal and to use a USB, so they've now asked me to send them photos of the memory and error messages, even though my TV is now out of warranty. ...So all is not lost, they still want to investigate this.   i'll keep you all updated. Please for the love of god, don't accept the position that it's normal. Its utted incompetence on Samsungs part to beleive that to be the case. The fact is as has been said many times before it's a design flaw.    I'm absolutely infuriated at the utter impudence of Samsung support in trying to tell people that it's normal. It's like selling a car with a 5L tank to store fuel instead of a 40L tank and telling people, nah it's normal to have that much storage. What they are doing is selling short term fixes in the hope that it will be dragged out long enough that it lessens the impact to them.   I know exactly what their game is, I see it in other areas I work in.   Utter utter garbage. That's a good way of putting it! And it also infuriates me that Samsung engineers are still trotting out the lie about using a USB drive to solve the problem.    It's so annoying with Samsung as a brand - I love their phones and other TVs, and they're doing great work in developing alternatives to OLED technology and improving OLED itself so that the screen burn issue is resolved, but this storage problem is a real deal breaker against future purchases.   I know other manufacturers would probably be just as unhelpful if there was a fundamental design defect with one of their products, but Samsung have been caught out and still continue to lie and deflect over a year later. They've also proved to be utterly incompetent in how they log technical issues and there's clearly a total lack of internal communication. Not good enough. ... View more

Oh dear! This thread is all about the storage issue affecting the 2018 NU7 series, not the Q range, as they don't have a storage issue.    A glimmer of hope dashed. ... View more

@Vengeance72 wrote: @TonyBC wrote: Hi all, great news, tier 2 help has changed the motherboard and updated the TV and I have just finished setting up the TV, all working as it was six weeks ago. See attached photo free space back again :-0 @TonyBCCan you confirm that your TV is the 2018 7 series, or is this a Q60? I think reading back there is a misunderstanding or belief that somehow Samsung have replaced the board and you now have 2Gb+ free on the 7 series. I suspect the poster has been confusing the issue, as he said " all working as it was six weeks ago". However, the NU7 series has never had anywhere near 2.29GB of free space, otherwise we wouldn't have an issue. I look forward to an urgent clarification. ... View more

That's incredible! I've never seen more than a few hundred megabytes free on this range, even after a mobo swap. Have Samsung cracked it?! ... View more

Well done on finally getting a response, however, fitting a new motherboard is Samsung's standard way to fob people off and it doesn't work. They fit the exact same motherboard to what's already there, so it will temporarily ease the problem as everything will be reset, but in a few weeks it will be exactly the same.   Under consumer law this can be classed as Samsung's 'right to repair' and they have the right to one repair. After the motherboard has been changed and not fixed the issue you can use this as leverage with your retailer to the next stage, which is refund or exchange for another model. That's how it's worked for everyone here that had the motherboard change. ... View more

@bramely wrote: Thank you for the feedback. I appreciate the warranty is over. But this is not a warranty matter. This is an incorrectly designed device so irrelevant of the warranty time. Actually the CEO reply agreed that there is an ongoing issue with design and there is ongoing development for a solution. You had a comment from the CEO's office that admitted to a design issue? Sorry, I must have missed that. If that's the case then brilliant. You have the evidence to pursue a claim. ... View more

Hi @ArtofMotion!    Good to see you back and still lurking here - me too!    It's so frustrating to see this thread continuing and people still getting the same Samsung BS we got a year ago. Total groundhog day.  Samsung are a disgrace.   ... View more

@bramely wrote: Thank you for the feedback. That's really helpful.  Do I have ground to request return? Do I expect a full refund of what I paid 18 months ago? I appreciate that people don't have time to read much of this thread but if you'd picked a page at random you'd have seen that many posters have had the offer of a new board, gone through with it and found it made no difference after the initial reset. This is because it's an identical board.    However, under consumer law the manufacturer has the right of repair once the warranty has gone past a certain period (I think 6 months). If that repair doesn't work then you as the consumer have the right to demand from your retailer an exchange or refund as your contract is with them.   Having said that, it looks like your warranty has expired if you bought the TV 18 months ago. Very unfortunate.  ... View more

@TonyBC wrote: Hi Just purchased Samsung Qled Q60 and am having the same problem from the first time I clicked on Apps. Have reset the TV 5 times now still the same. Any help would be appreciated. Wow, this is appalling. I thought with the 2019 RU 7 series operating normally with 2GB of free space the issue was limited to 2018 NU 7 TVs. I've not seen it reported in any Q series TV before today. How much free space is reported in your smart hub? ... View more

@Vengeance72 wrote: Yep, was it that obvious ; 26+ years in IT ranging from systems assessment, desktop support, technical management, to system design and now I architect enterprise government IT systems.   So this is common in IT, and I am speculating quite a bit in what Samsung do, but I could log 20, 100, 1000 tickets, but unless someone effectively creates a PR (Problem Record), each ticket will exist in isolation, couple that with variance in support locations, internationally relevent, location of call centres etc and you never get to a resolution because it's not recognised wholesale.   You make an interesting point in regard to why it's not showing on the RU7x models. Plain and simple it could be just down to the actual allocated storage space. It may be software and how it interprets raw storage, and it may be prevelent there also for all we know, but the increased capacity allows the issue to pass by (although I have my doubts about this being the cause). We are also only going on a few chinese whispers and no real concrete position that it's actually 4GB in the NU7xx range. There is likely to be a reservation for the firmware, and given the dowload is 1.3Gb, I would have at a guess it's in that ball park, and if less, say 2GB, leaving 'user space' in the 700/800 range.   As has been mentioned, it could also be hardware. The eMMC chip in the NU models could be circa 2GB, the eMMC chip in the RU models could be 4GB, but the O/S, board and everything else is the same. It would make sense from a manufacturing POV to do this. NU model eMMC could also be <Make A> and RU eMMC could be <Make B>. They could even be the same make and the same size but the 2018 batch product quality vs 2019 batch product quality was lower, it could have even been manufactured in different plants, and hence has an inherent fault (think cheap nasty fake USB stick you buy off eBay and it says its 8GB, but really its only 4GB when used)   There are many factors to this. Thanks for the reply. I always assumed that tech companies would be more organised and create unified problem records across their operation to chase down issues, but from what you say it doesn't appear that they do.   I agree there are many potential factors to this but would you think by now Samsung would have pinpointed the cause, or are they still floundering? ... View more

@mazzinia wrote: Yes, but the 2017 and 2016 7x00 models have all the same amount of free storage the 2019 model (RU) has. Nobody in his sane mind does a design for some years centered on 4gb visible to the user and (with a bit more than 2gb left free to use), on purpose cuts down the storage for one year, and goes back to as before with the subsequent year. Moreover I can infer that the emmc has always been 8gb in the past years and in the current year model.   4gb not visible to the user, with inside the boot loader + the os protected space and a copy of that area for upgrades , and a 4gb user area with inside the visible part of the os , the mandatory apps and the space for the to be installed by the user apps The sentence above in bold is the key issue - how and why did this happen just with the 2018 models? It makes no sense whatsoever. If it's a manufacturing/component issue why wasn't it picked up? ... View more

As we altr @mazzinia wrote: Well,   in this sense you're making a mistake ( as consideration ). The motherboards are not identical, the storage "is" on the paper identical   If it was a software issue, it would have been easily fixed >>> is simply an hardware issue, and by logic is located in the emmc chip ( storage ), be it a partitioning error or a production flaw. What we don't know is if every single board produced has this problem. What we know is that the substituted ones mentioned in this thread "have" the issue ( and available storage is not even fix but I think there's a variance that we can deduce ). From this we can guess one of two things : 1) all boards produced are flawed, including the spares or 2) they don't know which batches are flawed and thus they attempt substituting in the chance that the spare is maybe one of the boards without issues As we know that all board replacements have failed to resolve the issue I suppose it's safe to assume that all the boards for this model are flawed. The next question is why? ... View more

I would assume that even though the Samsung support network is widely dispersed they'd have a logging system to track reoccurring issues. Therefore it's particularly annoying that when this fault is reported they make out that it's a new thing which needs 'investigating'.     You sound like a IT professional. I'm not but I have an interest in it, and one of the reasons I keep subscribed to this thread is that one day I hope to see the root cause of the issue and maybe a solution. I'm astonished as to how something like this can happen.   The OS is standard and the updated 2019 RU 7*** range has no such issues. Do you have any thoughts as to what might be causing the issue with the 2018 NU7*** range, especially if the mobo is a standard 4GB unit? ... View more

Yes, after the initial warranty period (6 months?) the manufacturer's right of repair kicks in under consumer law, which presumably is why Samsung carry out their pointless motherboard change. They could save time and their own costs by admitting straight away that they have no repair solution. ... View more

@Grandapa_Arf wrote: @LiammmhI had a new motherboard 4 weeks ago as my memory was corrupt and could not install anything.  When they replaced the motherboard it fixed the memory full issue, but only left me with a few MB to install only a maximum of 4 apps.   Out of the 4 GB of RAM, approx 750MB is allocated to apps. but when the new motherboard was installed only 5% was available to install (one app was 100MB and I could not install that). The engineer tried a smart hub reset and it did not improve the storage. He was not happy with it and went back to Samsung engineers, but was told that was normal.   I am not happy with that motherboard fix. And samsung do not care, they have closed my case, saying that it is fixed. If I were you, I'd push for a replacement instead. Yes, replacing the motherboard is not a viable fix. Many users on this forum have had to go down that road on Samsung's insistence but it's a waste of time as they just put in the exact same board. ... View more

Hi, I'm the OP of this thread and I started it after noticing the issue in December 2018 on my NU7500.   To answer your points:    The way it normally worked is that when the issue became apparent the TV user would complain to their retailer, as the contract is with them and not Samsung. The retailer would then claim it wasn't a fault and refer the user to Samsung Support. Samsung would then play a tedious time wasting game which had a few variations:   1. The TV is designed like that and it's not a fault. 2. It is a fault and we're working on it, but no timescale. 3. This is the first time we've heard of it. It's news to us so we'll investigate the issue and come back to you (they never do). 4. It is a fault and it will fixed in a software update which will happen very soon. When asked when, they never know and it never happens. 5. Use a USB drive to install apps once you run out of space. That will solve the problem.   Those are the main Samsung responses, all equally disingenuous.   The user then goes back to their retailer and through a protracted process of pleading, threats and bloody minded persistence the retailer eventually gives in. However, to my knowledge no retailer has given a refund or exchange without getting a returns number from Samsung. Therefore Samsung must have a comprehensive list of all the returns due to this issue, and even a log of support calls relating to it. Both would provide evidence of the extent of the problem.   Contributors to this thread have come from across Europe over the past year, including Russia. As you may have seen, there's also a thread here on the same issue in French.   Samsung must know beyond doubt what the issue is and how many people have been affected. They won't admit it in order to avoid a class action or opening the floodgates to a mass exchange programme. Some of us tried a social media blitz last summer but it got nowhere. It needs someone with deep pockets to take legal action against Samsung and force them to reveal the true extent of those affected. I don't think the issue is sufficiently serious to go that far, as it's not in the same league as the exploding batteries on the Galaxy Note device a few years ago.   On the TV you bought from Currys, as you're outside the warranty period maybe the best workaround is to switch off automatic updates and buy a firestick or some other USB device to use apps?   I'm one of the lucky ones as I managed to get a refund. However, it was through John Lewis and even they put up a fight and it took me four months until the issue was resolved. The best retailer has been Richer Sounds, but as you may have read, this is largely dependent on the specific branch, and some local managers won't help at all without a big push from the customer.   F*** Samsung! ... View more

Unfortunately your NU7400 will have the same problem as you only have 46MB left.   The RU7400 should be fine as the free space will be around 2GB I think?   This issue only affects models in the NU7*** range released in 2018. The successor range RU7*** is fine.         ... View more

@Goody1 wrote: Good news for me on Thursday, as Richer Sounds finally agreed to me having either a replacement with a UE43RU7400 or a swap to another model with me paying any upgrade cost. They did say that   "Samsung have confirmed the smart functions have a reserve of memory on the TV to ensure they work as they should.  In the absence of any more details about this I would be happy now to exchange your TV for a Samsung UE43RU7400 if you like"   I picked up a new tv with 6 year warranty on Friday afternoon   I had an email from Samsung CEO office that confirmed:   " I have spoken with our AV team who have given assurance that they are sending hardware to our test lab presently in order to continue their investigation. Please be assured that your concerns are being taken seriously and I will continue to update as and when further details are received. "   I will keep the updates coming to see if it will help anyone else out.   If anyone would like a copy of my email sent to the CEO's office , send me a PM   Good luck!   Fantastic result! Did you use @GrahamW 's email from the Samsung CEO's office as leverage (the one where they admit there's an issue)?    From that quote above, Samsung are clearly lying to Richer Sounds. The TV does not 'work as it should', otherwise the issue wouldn't exist.   Also your email from the CEO's office - they've been pretending to have an 'investigation' for over 18 months    They must know full well what the issue is, and company policy is to deny and lie until it goes away. ... View more

Absolutely. The main apps cannot be installed on USB but the pre-installed system apps also can't be deleted to free up space. A real catch 22. ... View more

Yes, this is exactly the point I was making in my post above. For clarity, which app were you trying to install? ... View more

@Grandapa_Arf wrote: @Maxhitz I inserted a blank 64GB Sandisk USB and the TV formatted it when I inserted it.   However, my first motherboard would not allow me to install apps onto the USB but now I can. I checked with the engineer, he said it was the exact same version of the motherboard (manufactured same month too) The problem is that the built-in main apps cannot go to USB and cannot be updated on USB. They need the main storage, so the issue remains that you can't update them as there's insufficient storage. Also you can only install additional apps to USB once the main storage is more or less full.   It makes my blood boil how clueless these engineers are. ... View more

@mazzinia wrote: Something that possibly will interest everyone. My tv suddenly went from 4% to 23% free space... I never ever saw 23% free even when turned on for the first time How much storage do you now have in GB? Have Samsung made a breakthrough?!  ... View more

Well played, especially getting such a clear admission of a defect from the CEO's office. That will be very helpful to others. ... View more

This is great news! I'm glad my advice helped.   I was becoming a bit despondent because it seemed after our successes last year up to around June, Samsung and retailers were playing hardball and refusing any further cooperation. For future reference, what was your method?  ... View more

He's arguing from a completely false premise and (deliberately) misunderstanding the issue. Nobody is asking for an unlimited number of apps, just that the built-in apps can be updated and there be a reasonable margin of space for additional apps.   The TV does not offer this. Samsung themselves state that it has 4GB of storage space, which is the norm with smart TVs and in all their other ranges, including the successor to this range, with around 3GB available to the apps. It's just in the NU7 series TVs that there's a fault and only around 800MB is available. As the built-in apps take up most of this space it's only a matter of time before they run out of space to update. External drives cannot be used for the built-in apps, no matter how many times retailers and Samsung tell you to insert a USB drive for them. They also can't be deleted.   I would expect RS to have a central database which details reoccurring faults to each device they sell, so it might be necessary for you to escalate this at their head office.   My other concern when I owned one of these useless TVs was about the firmware - would there come a time when that also couldn't update? ... View more

RS give a 6 year warranty I believe? They've been the best retailer in offering replacement TVs or refunds due to this issue, so you should be ok. ... View more

Oh dear, it's so annoying to see these same excuses from Samsung get trotted out time after time. In a nutshell, there is no solution and Samsung have authorised the replacement of the TV (via retailers) numerous times. Don't be put off. I'd suggest giving up with Samsung themselves and just keep on at your retailer.  ... View more

@Badaboing wrote:   Fingers crossed this should put me in a comfortable position for the time being. I'll continue to monitor things and will report back if anything significantly changes. Have you checked the free space after turning off the TV and then switching back on? You might find it's gone down. ... View more