@XhakaLaca wrote: Hi guys just back with an update. AO keeled over when the consumer credit act 2015 was mentioned. Hi, that's great. Good to have some positive news on here as it seemed to be going backwards in the last few weeks. In March and April quite a few of us got refunds or exchanges, and I thought that retailers and Samsung had now accepted the issue and the lack of resolution, but instead they seem to have doubled down. ... View more

@ArtofMotion wrote: Really good Tony you got it sorted!   Cheers, yeah I love the Panasonic, really good. What LG did you go for in the end?  I went a bit mad and bought an OLED (E8)! It was a bit of retail therapy after the hassle with the Samsung, and my low interest credit card took the strain nicely   It's the 2018 model and I bought it in April just as the new 2019 model was coming in and got a massive discount from Richer Sounds, so it was worth doing, especially as I'm now with a reputable retailer should something go wrong.  ... View more

The storage figures are not published anywhere, so the figures quoted here and in other forums come directly from the TV owners.    Don't forget that in any drive around 10% of space is taken up by the formatting, so a 1GB drive would provide about 900MB of usable space. The OS takes around 800MB, leaving 100MB for the apps. The built-in apps need 125MB for the auto-update, hence the problem, and why some people's TVs wouldn't update even without installing any additional apps. ... View more

Oh dear, so that clueless engineer wasted everyone's time by replacing the existing board with the same spec board lol. He clearly didn't understand what the issue was in the first place.   It would be interesting to ask Samsung to justify why the storage on the previous version of the NU7400 (MU7400) was 3 or 4 GB (not sure which) and the storage on the current version (RU7400) is 4GB. Why is the NU7400/7100/7500 range uniquely fitted with only 1GB of storage when all their other TVs have much more storage? What exactly did they think would happen, given that they put the same operating system and built in apps on all their ranges, and the Tizen OS alone takes up around 800MB of space?  I realise this is just an academic point as we'd never get an answer, but just by pointing it out it shows the absurdity of Samsung's position.   I also had a battle with John Lewis but they relented in the end. Luckily their appointed repair company was more clued up and didn't even bother to take my TV away. They hadn't heard of the issue before but took my point and didn't believe Samsung when they said they were working on a solution. Their input swung the decision in my favour and JL then put pressure on Samsung to issue an RMA number, which they did after a week of bull*****ting. Keep on at JL and you'll get there in the end.   PS Hi @ArtofMotion! I'm glad you're still pleased with the Panasonic. I went with LG and I'm very happy with the TV. ... View more

@XhakaLaca wrote: Do you know exactly what needs to said on this issue to AO to get a refund as theyre not having any of it with me. The poster who got a refund from AO is @ArtofMotion. It was back in March and it was a struggle, but the key is to get a third party approved repairer involved, appointed either by Samsung or the retailer. Once the repairer is convinced that there's no solution they'll do a report for Samsung and the retailer. Samsung will then issue an RMA number enabling the retailer to refund or exchange the TV. It's completely ridiculous as Samsung acknowledged the issue months ago but they keep pretending it doesn't exist, so each complaint has to start from scratch.   In the case of AO, they weren't helpful so @ArtofMotion got Samsung to arrange the repairer callout. In my case my retailer John Lewis arranged the repairer. The only retailer who has replaced TVs with this issue without needing a Samsung RMA number is Richer Sounds (hats off to them).   The conclusion of @ArtofMotion's process is on the following page: https://eu.community.samsung.com/t5/TV/Apps-storage-space-issue/td-p/808085/page/14   You could try messaging him for further information. ... View more

@Hoot37 wrote: Thank you all for posting in this thread, it's really helped me put a good case to Crampton and Moore. Unfortunately I've received the following email from the manager this morning:   " Therefore we are not able to offer you a refund or exchange. I can appreciate this will not be the answer you are looking for, however Samsung have said that to maintain the available memory, the “Auto Update” for the smart hub can be turned off or you may connect a USB flash drive or hard disk drive to the TV to have more available memory. We are quite happy to send you a high capacity USB in order to facilitate with the storage/ memory issues.   I really don't know how to proceed now. I paid by PayPal and have had the TV over 6 months but under a year.  Sorry to hear of this but it doesn't surprise me. C&M refused to compensate another poster here and I would say that they and Currys are the absolute worst in resolving this issue.   From your quote above, turning off auto-update means the apps can't be updated as part of normal function, so that's not a solution. Attaching a USB drive doesn't solve anything because the core apps need *internal* storage to work and update. Samsung keep mentioning USB despite the method being debunked time and time again.   C&M are hiding behind Samsung's bull***** in order to avoid their obligations. As the other guy says, a small claims action should sort it. Retailers who have replaced and refunded TVs with this issue are John Lewis, Richer Sounds, AO, and Amazon. There may be others I'm not aware of. ... View more

"Has anyone been able to return to retailer after 30 days both Samsung and Crampon &Moore are telling me it's only possible within 30 days"   Yes, all of us on this thread who successfully completed a return or refund did it well after 30 days. You are being lied to. ... View more

Indeed, and going into developer and engineering menus will most likely void the warranty.   In other news I've just had a notification from my SmartThings app that my Samsung NU7500 (the one I returned to JL) has been removed from my account and registered by another user. I hope they know what they've let themselves in for! ... View more

@bIOforger he deleted the Plex cache using his new RU7400 as he mentioned above. It allows you to delete the app cache, which is great.    Has anyone noticed that the quote option when replying has disappeared?  ... View more

You make a very good point about the space needed for streaming, not something we've discussed before. I don't think anyone else has reported problems with streaming so far but your issue could be related to the storage issue. Have you tried iPlayer and maybe another free app to see if they stream ok? ... View more

I don't think that option has been discussed on this thread but it sounds interesting if it's possible.   @adw_uk I'm pleased you finally got a resolution, and thanks for the info on the RU7400. It's a pity that Samsung haven't fixed the issue on the NU range, but that doesn't look remotely likely.   From this and other forums it appears that most of us are getting replacements or refunds after overcoming retailer resistance, so as you say, be persistent. I'm disappointed to hear on the AV Forum that John Lewis are being very unhelpful at the moment. Hopefully they'll relent like they did with me. I wouldn't buy electronic goods from them again though as their customer service has proved to be rubbish. ... View more

I think you'll be okay exchanging it via Amazon, even it's not a Prime purchase.   A person on this thread bought a TV with the issue from Crampton & Moore, who didn't want to know and were very unhelpful. However, he bought it online on Amazon rather than directly from C&M and had no issues at all in getting Amazon to refund the purchase.  ... View more

As you've managed to delete the manual and freed up so much space (200MB?) I think you'll be ok if you keep auto update off and manally update the small number of apps that you use. Yes, whatever happens you can always use external devices through hdmi.   The other issue is with firmware updates. The elephant in the room is that in the medium term there will no longer be sufficient space for updates. I updated my firmware in April, shortly before I got a refund for the TV, and that reduced the available storage by 30MB. If you anticipate 2 firmware updates per year you might find that after three years there's no more space for further updates. ... View more

Wow, you're the first on here to experience such drastic issues. It sounds like a natural result of the operating system running out of space. As you've only ever used two of the built-in apps you'll find that even if the TV was operating properly you'd be unable to delete any of the built in apps as that's how it's designed, which compounds the problem.   I'll be very interested in what the Samsung-appointed engineer has to say. I'd recommend exchanging the TV for another model or brand in any case. It's beyond doubt that the 2018 7 series has  a common flaw, so why put up with it.   If you like the TV and the Samsung OS, you could get the NU8000 if any are still available, or the 2019 RU7400. ... View more

Doing as you suggest would certainly help. However, it's not commercially viable for Samsung because having non-deletable built-in apps is a good revenue source for them.   Streaming service providers such as Netflix and Apple are effectively 'renting' space  on the Samsung platform, so the apps have to be securely installed on everyone's TV. If people could just delete them or move them the arrangement wouldn't work. ... View more

@teeveestuff wrote: I was about to go back to Samsung and/or John Lewis to start the process of getting it replaced but at the present time the problem does seem to be fixed. I've got AutoUpdate turned on for the apps but there doesn't seem to be any updates big enough to trigger the error. Hmmm. Don't know what to do. As I've said, I do like the TV but I don't want to be stuck with it if the error starts happening again in July which will make it a year old. From everyone else's experience should there be a moment where the TV does try to update things and can't? How long should I leave it before contacting Samsung/John Lewis? Hi, Samsung support remains remarkably clueless about this issue, and seemingly about their TVs in general.   USB:   1. The option to install apps to USB does not present itself until the internal drive is more or less full (within 1%). You can't choose to install to USB before this.   2. The apps that can be installed to USB are the third party apps, not the built-in ones, which must remain on the TV's internal drive, and their updates must be installed to that drive as well. That means that the issue is not resolved by using a USB drive. This simple fact is over the heads of every single Samsung support operative.   Error message: the recent reset of the smart hub will have reinstalled/updated the built-in apps, so that's why the message no longer appears. It will come back on the next auto-update in a month or so. As you now have zero space left on your internal drive the built-in apps have no chance of updating. You'll probably find that there's no chance of any more firmware updates either unless you do a factory reset.   I was with JL and they did refund my TV, although it took a while. They need a returns number from Samsung before taking action (this is against consumer law but that's how they're handling this issue).   The steps for me were to state clearly to JL that I wasn't going to accept the TV as it was not fit for purpose. They then put me in contact with a third party repair company. The repair company decided that there was no point in coming to my house and they contacted Samsung, who fed them the latest tissue of lies. The repair company told me what Samsung said, which I'd heard a hundred times before ("we're working on a fix which is imminent", "reset the smart hub", "install apps to USB").   I told the repair company that Samsung clearly had no solution and never would. The repair company and JL then gave Samsung a three week deadline to come up with a solution. When they failed they did then issue a returns number to JL and the TV was collected.   A convoluted, tedious process but it eventually succeeded. For the sake of your own sanity I wouldn't bother going back to Samsung. Your contract is with the retailer and they should do the liaising with Samsung. If you bought the TV on a credit card you could also instigate a claim with them for a refund.   To reiterate in case you get the runaround: there is no solution to this issue. Samsung inexplicably installed only 1GB of storage in this particular range (2018 NU series 7), when they put 3 or 4GB in all the others. The 2019 series 7 versions all have 4GB of storage.   There's no hardware solution: Samsung sent out technicians earlier this year to some users on this thread to swap out the main boards, which is where the storage is located. The technicians all reacted the same way when they saw the TVs, refusing to do the job because the spare board they had was identical to the one in the TV. There's therefore no available board for this range with more storage.   There's no software/firmware solution because you can't magic up space out of thin air. The Tizen operating system and the built-in apps consume all but around 100MB of the 1GB board, leaving virtually nothing. The built-in apps need around 125MB to update, unless you go through the tedious process of resetting the smart hub.   Good luck, and please keep us informed of your progress! ... View more

I obviously meant replace with another model (jeez). Read some of this thread. The issue has been discussed in great detail, and you'll know the steps that have been taken and how retailers have dealt with it. ... View more

I don't know how long you've had your TV or how much of this thread you've read, but what you pasted is standard Samsung bull***** on this issue. At least they now admit that there's only 100MB left after a reset!   That is not enough and the issue will reoccur every time there's an auto-update. Attaching a USB drive doesn't help as the built-in apps need internal storage to update.    Resetting the smart hub is highly inconvenient as it has to be reconfigured and all credentials re-entered, plus downloading any non built-in apps again.   The 2019 version of these TVs have around 3GB of spare capacity, so 100MB is not by any means 'normal'.   Your retailer should replace your TV. ... View more

Good work, and obviously that person you chatted with is straight out lying. I bet they'd be unable to produce one piece of evidence showing that the NU 7 series was advertised as having less storage than other ranges. It's also false that being able to install additional apps to a USB drive cures the problem as the built-in apps (including Apple TV) need internal storage to install and update. ... View more

@Frisnit wrote: @Intruder461 wrote: I still have not got to this point yet, but I've only had the TV a couple of months. How long have you had your TV. I've had mine for about 8 months. I'd noticed straight away that the space free was very small, but thought it might be ok as long as the apps were 5Mb or so. I also thought it was odd that there were so many apps I couldn't uninstall. I understand them pre-installing them on the TV, but it's daft not to give users the choice to remove them. I noticed a month or so back that I couldn't install another app unless I deleted one (I only have a handful installed), then ran into the update problem as I wanted the new Apple TV app. I had to remove every app to get it, but still see the update hasn't installed issue. This is a classic example of why this issue is not just a minor annoyance. It's a fundemental flaw in what is supposedly a smart TV, which is therefore not fit for purpose. ... View more

@Intruder461 wrote: I certainly do not think that the 7 series has been taken off the shelves Tony as a matter of fact there are still more of that series in the shops than any other model made by Samsung last year. Most likely the ones that people have returned LOL. Wow, that does surprise me. They're not available online as far as I know, apart from the likes of eBay or Amazon. I wonder why they're still attempting to sell the 2018 models in shops when the 2019 model is out? As you say, perhaps they have a lot of spare stock for some reason! ... View more

@mdazza wrote: Still waiting for this OTA update - nothing yet. I suspect you'll be waiting a loooooooooong time lol.  ... View more

@chumly wrote: Hi.  Been keeping an eye on this forum, some useful info.  Today I sucessfully returned my nu7400 to RS.  They did a straight swap for a RU7400.  I can report that on the RU7400 there is approx 1. something GB used and 3. something GB free space.  The rear panel I/O is also laid out differently.  Ethernet is below the common interface connector as are the RGB connectors.  Hope this helps people. Thanks, that's very useful information. Good to hear that RS looked after you and also that the 2019 RU 7 series has a sensible amount of storage space. It will forever remain a mystery why Samsung thought that only installing a total of 1GB was a sensible thing to do.   As we're well into the 2019 sales year at least nobody else will have the problem as the NU 7 series is thankfully no longer available. ... View more

@Intruder461 wrote: I see you decided to get an LG in the end then Tony. My TV is still fine at the moment even with the last update installed. So far I have had no real problems running out of space but I have only had it for 7 weeks. I am also pretty sure that the update was bigger than the space I had left, and when it installed it never took away any of the app space I had left. So the update side of things must install somewhere else and has nothing to do with the app space. I still have 11% app space out of the 13% I had when I got the TV. When I updated the firmware it took an additional 30MB from the little space I had left, so it's interesting that it didn't do that on yours.   Yes, I went for LG in the end despite flagging up a potential memory issue of its own. It came to a choice of the Samsung Q6 or 7, or the LG B8 OLED. I'd ruled out the B8 but then got an offer from my local RS for their ex demo unit, complete with full warranty. I thought I'd take a punt on that. I'm very pleased - all seems well and OLED is seriously good, even though this is only the entry level model.   I think in  future the Samsung Quantum Dot system may well trump OLED as soon as they introduce self-illuminating dots. No more edge lighting and all the benefits of OLED without the burn-in risk or potential for the organic pixels to wear out, and with more screen brightness available. The next few years will be an exciting time in TV tech! ... View more

@NU-7400 wrote: Just a quick update for everyone. Amazon refunded me in full today (yes, even on a bank holiday). The whole process has been pretty painless and I am satisfied with the way Amazon has handled my return even though I'd had the TV for 6+ months. Judging by the experiences of others here those 5/6 year warranties from John Lewis & Richer Sounds are a joke! Thanks for the update. Good to hear.   I finally got my replacement TV over the weekend. I went for an LG and so far there are no problems. I have 2.12GB of spare storage lol.   I'm the starter of this thread and I'm going to remain subscribed to it so that I can see any new post. It would be great if  people keep on posting, especially if they've had a successful resolution, so that we can see who the safest retailers are. I bought my LG from RS and I think they're one of the better ones, despite the unfortunate experience of the other poster tonight. ... View more

@GilesH wrote: I wish I could get RS to listen! I’ve done all the resets multiples times - very fed up of having to re-log in to everything. It’s definitely put me off buying Samsung again, and I won’t buy from RS again after the experience so far. Sorry to hear of your problems with RS. I'm very surprised. Was this an online purchase or from a store? It seems that when you buy from a local store there's more chance of help as you're dealing with the actual people who sold you the TV and who you've probably met in person.    I'm sure you'll get there in the end, it's just a question of plugging away, which I know through experience is incredibly depressing and tedious. The user here who got an RS refund posted the name of the salesman who helped and the branch he used. Perhaps he could repost that information and you could put your RS contact in touch with that branch?   Did you buy using a credit card? If you did you could launch a claim via the card provider and tell RS that you're doing this. ... View more

Funnily enough I just had a call from my local RS! I was in there the other day.   I asked about the 55" Q6 and Q7 - they've now run out of Q6 but had one Q7 left which was ex-display. They offered to reduce the price by £100 and retain the 6-year warranty. On that basis I said yes! I'll pick it up later today or tomorrow morning. I'm looking forward to setting it up, so perhaps we can compare notes!   ... View more

I know, it's ridiculous. They just don't seem to care about getting the basics right and put their fingers in their ears when users point out the issues.   The other two main manufacturers have their own OS issues - Sony's Android is slow and cluttered, according to Which, and also has little space for additional apps. They also don't like Panasonic's OS.   Ironically, Samsung is probably the best bet, provided the chosen TV definitely has 2GB or more spare storage. I'm going to go into Currys over the weekend and check that the 2019 RU 7000 range has this, as it will be another admission from Samsung that they made a mistake with the 2018 NU 7000 range.   By the way, regarding the subtitles issue on Samsung 'Q' TVs, apparently it only happens with HDR content and is because the backlight sets automatically high with HDR. There may be a way to defeat that. I'm still interested in a 2018 Q6 or Q7 as it's a good buy right now, a near OLED quality TV for a lot less than OLED. ... View more

For the past week I've been using my small bedroom TV as a stand-in until I get my new one to replace the Samsung 7500. It's a two-year old LG. I've never really used the apps before but for the past few days I've been using iPlayer and Now TV.   Over this period I've noticed something rather alarming: I get regular messages saying that "This app will now restart to free up more memory". The app then stops and reloads, and if you're in the middle of streaming a programme it's very annoying. iPlayer did this three times over the space of 30 minutes recently.   What is going on? An internet search reveals that it's a widespread issue and affects all LG TVs since 2013! It's still not resolved and indeed is unacknowledged as an issue by LG (usual denial mode). Have look at the result of this  search to see how widespread the issue is: https://duckduckgo.com/?q=LG+TV+THIS+APP+WILL+RELOAD+TO+FREE+UP+MEMORY&atb=v137-4__&ia=web   It seems that these TV manufacturers are all as bad as each other!   The issue is different to Samsung, although it has the same cause (lack of memory). With LG there's  no issue with updating apps, but the apps themselves run out of cache and have to close down and reload, seemingly at random. A power cycle can clear the issue for a day or so, and there's one workaround which I found that works for a day: close all the recent apps in the menu bar as they seem to take up residual memory.   In conclusion, if you're looking to get an LG once you've finally got rid of your series 7 Samsung - DON'T! It's a case of out of the frying pan and into the fire.   Is there anyone who can make a decent, reliable TV in the known universe? It seems not. ... View more

Good luck with the TV!   I've copied the link below from another thread here which shows the subtitle issue. It happens across all the 'Q' TVs and seems to be due to the aggressive local dimming. It only happens on dark scenes apparently. For me it would be a deal breaker as I do watch undubbed foreign TV series, but if you don't then it shouldn't affect you. Weird issue though:   https://www.youtube.com/watch?v=LxpsTIfBP8Q&feature=youtu.be ... View more