That's ok, I understand perfectly what you've described above. That type of thing happened to me and others. The amount of reported used and free space varies and you might find that if you go into the settings tonight it will be different again. It's always on the low side and seems to imply that the OS 'thinks' that there's a maximum of 1GB on the drive. With the NU8000 for instance, there's 3GB available. ... View more

I'm not sure what you mean. When you say 'configuration', where is that in the menu, and what did it say exactly? ... View more

The auto update only happens every month, which is why you didn't see the pop up until now. The reason for suspecting that it's a hardware issue was that if it was software then surely all TVs with that software woud have the same issue?   Currently it's random across the entire NU7xxx range, which may point to a batch of faulty drives. However, this is all guesswork and nobody knows the answer yet, including Samsung. ... View more

No. I've been communicating with the guy above on another forum and he cancelled the engineer, who admitted that he had no solution.   There was a recent firmware update but that hasn't helped. The concensus on the other forum is that this issue only affects TVs in the 2018 NU7xxx range and is likely to be hardware based. That makes it more awkward to rectify and Samsung still haven't come up with an answer.   I'm going to tackle John Lewis again, now that this is a known issue and Samsung are fully aware. I aim to exchange my TV for an NU8000 as that seems to be free of the issue and is a much higher spec TV for only about £70 more than I paid for the NU7500. When I bought my TV the price gap was a lot more, otherwise I'd have gone for the 8000 in the first place. I'll post an update here after I've contacted JL. ... View more

Hi, it's interesting that they've fixed the original problem, even if they've created another one haha.   I had a text from Samsung Support this morning, quote:   "Please be advised that we are still waiting for the new software version to be released to resolve the issue on your Samsung TV."   I may as well wait a couple of weeks and see if a firmware update solves the problem. From what you say it sounds like they're halfway there. If it drags on much longer I'll go back to JL. Given that Samsung have now acknowledged that this is a known issue it should be easier to persuade JL to exchange the TV.    I've discussed this issue on the AV Forum in the UK (avforums.com). Someone there who has an NU8000 says that with all apps loaded the space taken is 1GB, with 2GB still free. That's much better, so as the price of that model has come down I'll probably get it if I do exchange the TV, as it has other improvements as well.   Current app storage: Used 743MB Available 73MB (8%) This would imply that the system thinks the total storage is 1GB (allowing for formatting) which is ridiculous. I assume there's actually more space but it's being misread by the operating system. As 120MB are required for the built-in apps to update (as previously notified) it will obviously fail.   Regarding your issues with Samsung, I tend to expect quality control issues across the board, along with poor customer support by manufacturers. Sadly it just seems to be the business model. ... View more

I can update on this after contacting John Lewis and Samsung yesterday. Unfortunately JL wouldn't help as I was past the 30-day exchange period. They said that the defect would be covered under the manufacturer's warranty, and insisted that they connect me to Samsung. I explained that I'd already contacted Samsung last week and they'd been unable to help. Nevertheless, JL spoke to them and then handed me over. At first Samsung said that this was not a defect and they would not exchange the TV. They said that I had to connect a USB drive which could then be used by the apps if necessary. What they were suggesting was at best a workaround, so I insisted on speaking to a supervisor (re-reading the earlier post in this thread it looks like the USB solution doesn't work anyway). The supervisor gave me a whole different story and was much more honest. She said that this is a known issue which has appeared randomly across the whole current TV range. She admitted that the USB drive suggestion was a temporary workaround until they could resolve the issue permanently. They had no timescale as they didn't know what was causing it. She said that she would contact me within three days with an update.  Currently I'm stuck between a rock and a hard place - JL won't help, but Samsung also won't exchange the TV as they're working on a solution which is seemingly open-ended. I must say I'm disappointed with JL and wonder what the value is of their 5-year guarantee if they're just going to fob you off to the manufacturer. I'll tackle them again in a week if there's been no resolution from Samsung, as they've essentially now admitted that there is a defect. ... View more

Thanks. I can't find much reference on Google to this app storage issue so I hope it's a random manufacturing fault. I'll attempt to contact Samsung support for their view, and assuming they'll be no help whatsoever I'll return the TV to John Lewis and perhaps get another model. I'll post my progress here. ... View more

Hi, I'm glad it's not just me! What model is your TV?   This raises the question - is it a random issue with Samsungs or a design flaw on certain models? I'm not going to accept having to use external media to allow for updating the built in apps, never mind installing additional apps. Thankfully I'm covered by John Lewis.   Do any seasoned Samsung TV owners have any insight on this issue?     ... View more

I confirm that this workaround works permanently. The downside is that there's no auto checking for new channels, but hopefully Samsung will issue a fix in due course. ... View more

Update: I've just found this thread which has a solution:   https://eu.community.samsung.com/t5/TV-Audio-Video/Removing-Region-Selection-Samsung-Smart-TV/m-p/649679#M17399   The solution is as follows: 1. Settings 2. Broadcasting 3. Auto Tuning Settings  4. Standby Auto Tuning - turn this OFF I've now done this so I'll confirm it's fixed the issue permanently in a day or so. ... View more

It's good to find your post as I have the same issue. I bought the UE55NU7500 last week. Great TV but every time I turn it on a window comes up asking to confirm the Freeview region. It shows the correct region in the boxes (i.e. the one I selected previously) but I still have to confirm it.    This is not a random thing as it happens 100% of the time. I checked the firmware and I have the latest version. Is this a bug? Luckily I have a John Lewis guarantee so I'll send the TV back if it's a known bug that hasn't been fixed.   ... View more