22-11-2020 05:15 PM
Hi there,
I have recently bought the above Samsung TV. I logged into my All4 account yesterday and watched a number of things on the App. I tried to re-log in today and now the App is not playing content. I can search and move around looking for programmes, but when I click play, I get the Channel 4 adverts, but then it will not play the programme. the message I get is ALL4-011: This content is currently unavailable. Please try again later. I have tried a number of different shows and the same things happens no matter which programme I try. The on demand service works on my computer, so there seems to be something wrong with it playing on my TV. I have searched to try to reset the smart hub (after seeing some similar old posts), however I cannot find anywhere on my TV where I can re-set the smart hub. I would appreciate some support and a way to resolve this issue.
thanks
22-09-2023 01:59 PM
06-10-2023 01:41 PM
I’m struggling with this as I can’t get beyond device care as it’s greyed out, as is software update. All help appreciated. Thanks