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65" Q95T update 2303 issues with Xbox Series X

(Topic created on: 25-07-2022 07:37 PM)
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Mike_0481
Student
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Hello,

My tv updated to ver 2303 this evening and ever since, when choosing 4k 120hz on my Series X, the screen goes black and then pops up with the no signal message. I have also found that once it does this, it also affects the other 3 hdmi ports by giving the same no signal message, which worked perfectly fine until I try to enable 120hz on hdmi 4. The only way to remedy this is my holding the power button on the remote and resetting the tv, in which it turns the Series X back to 60hz and all hdmi ports work fine.

I contacted samsung support who in turn said to contact xbox having gone through the picture resets etc. I did this even though I know the xbox is fine, and was told by xbox support that everything is okay with my Series X.

Prior to the update there was absolutely no issues at all when using 4k 120hz in game mode on the Series X, so I'm going to assume it's a firmware problem but just wondered if I'm alone with this annoying issue.

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23 REPLIES 23
HDMI no signal
Apprentice
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Yeah, it works. Thanks. 3 days I had this problem. Called Samsung many times, they reset my hdmi port. No result, they planned a repair man. But now it’s fixed thank you. 

vekter303
Explorer
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Thanks for posting this, mine has been okay so far...good to have an option if a problem presents itself.

I was looking for an answer to what the update changed. I think it said 2303.1 and there was an option for "details" which I can longer find. Does anyone know if there is a changelog or similar available?

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ehajjar
First Poster
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I am having the same issue.

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MedaPayne
Explorer
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I have exactly the same problem since this ***** update, the 2303.1
Impossible to configure HDMI 4 2.1 on 4K120Hz !!!!
As soon as I do this all signals that every port is no longer working.
Of course, I called the block support to make sure that their update was zero...
I have gone through many forums and many people are impacted like us

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MedaPayne
Explorer
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  • I have exactly the same problem since this ***** update, the 2303.1
    Impossible to configure HDMI 4 2.1 on 4K120Hz .
    As soon as I do this all signals that every port is no longer working.
    Of course, I called the block support to make sure that their update was zero...
    I have gone through many forums and many people are impacted like us
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MedaPayne
Explorer
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Same here the support is very very bad 

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MedaPayne
Explorer
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How is solved please

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vekter303
Explorer
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At the top of this thread (on my mobile layout) it says "go to solution" in green text. If you click there it takes you to the previously posted solution.

I believe it is a setting on XBox for 10bit colour within AV options.

For clarity, I have had no issue with my Q95T and Series X. The update was automatic and the output has remained consistent, no problems with HDMI ports.

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MedaPayne
Explorer
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Thx …

Except that I'm not on Xbox but PC gaming.
So I have no way to do it's Settings and believe me I went through my computer for more than two hours yesterday without finding the solution.
Their update is clearly in question.

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Members_fbfo5gZ
Student
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I have the same problem. Samsung screwed up 

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