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Original topic:

65" 8K QLED TV QE65Q950TSTXXC Looses picture and resets multiple times on its own

(Topic created on: 22-04-2022 08:33 PM)
Martin_Ihlang
Apprentice
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TV

65" 8K QLED TV QE65Q950TSTXXC

Hey, so Ive got a problem where my TV started to turn off on its own after some time. This started shortly after I bought it 9 ish months ago, but Im not using it too much so I have not bothered looking into it until now, any help would be greatly appreciated.

The sequence of events is more or less the same every time;

  1. Im listening to music, its been 15-45 minutes
  2. The screen goes black but sound continues for approximately 5 seconds
  3. Then the TV shuts off with a click sound (like a relay)
  4. Restarts but as soon as it comes back it shuts down again with the same click sound
  5. This happens a few times for about a minute, then it starts as normal and it will be some time before the same events repeat.

The only thing connected is my PC via HDMI cable, however this is rarely in use, Ethernet and power.
Im using the Spotify app, and I have made sure to update and such, as well as disconnected everything and reconnecting everything a number of times.

Located in Norway, not sure if that entails anything

Here is a recording of the process right after it began, i have yet to be able to catch it happening from the beginning, this is only a few seconds after the TV was playing music and was showing a picture;
https://photos.app.goo.gl/vZpkvTYZHoAbF1X88

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7 REPLIES 7
Ginga_p
Helping Hand
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Guessing you have but have you got auto switch off turned off in eco mode
G G
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Martin_Ihlang
Apprentice
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Yeh, and all idle settings and other eco settings & ambient detect i off, i hate those "features"

ChrisM
Moderator
Moderator
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Are you able to give us the current software version of the TV please, @Martin_Ihlang? Go to Home > Settings > Support > About This TV.

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Martin_Ihlang
Apprentice
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I took pictures of the tech details and added them to the album;
https://photos.app.goo.gl/vZpkvTYZHoAbF1X88

Please let me know if you need any other info

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Ginga_p
Helping Hand
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Just found that that the qe65q950tstxxu (https://www.hotukdeals.com/visit/threaddesc/3644237/16503118i) s covered by a 5 year warranty if you registered your tv. But not sure if this covers the c maybe a moderator could elaborate
G G
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Martin_Ihlang
Apprentice
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This warranty system is not available in Norway, we´re covered regardless of registration and the link only works for UK apparently, cant select other countries. And I´m not too worried about warranty since I´ve got additional insurance on it.
Its just ... a pain to transport. 

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Ginga_p
Helping Hand
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TV
Sorry you culd try samsung live chat to do a remote access to either do a full reset to see if it helps (i woud take a photo of yor settings firsts) or try to see if there is something more
G G
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