Q95T bug with PS5

[Raz8787]

Hello everyone, 

Last December I got a Q95T and was lucky enough to find a PS5 too. The TV is incredible, however I am experiencing a very annoying issue when playing with my PS5.

After a bit of gaming, the screen suddenly drops brightness, and this happens many times during a 3 hour session. 

Reading a bit online, it looks like this is a "dimming bug" that many other samsung tv owners have experienced. The problem seems to remain unsolved, even with the latest 1497 firmware.

Worth mentioning, I am not playing with Game Mode On (which would solve the problem), as the mode drastically lowers image quality and overall fluidity of movements while playing, for instance, Red Dead Redemption 2. Game Mode On is a no go for me but maybe I did not set it correctly (which I doubt, as not many setting combinations are even possible).

Does anyone have a solution to that? The TV is amazing on multiple accounts, but honestly, for a 2000 euros device I am extremely disappointed.

Thanks for reading and sharing your experience a day view on the matter

[Dick]

Good afternoon @Raz8787 ,

It is unfortunate that you are experiencing these problems with your TV.
However, you have to go to the supplier for this.
You have a purchase agreement with the supplier. Not with Samsung.

[Raz8787]

Hello Dick,

Thanks for your answer. However I don't think that the supplier would know anything relating to software problems. They may help whenever the warranty would come into play, but for this matter, I believe samsung and samsung users would know and share their experiences

[Patrick]

Have you tried turning HDR off on the ps5? That should also solve the issue.

[GB-007]

@Raz8787,

I also own the Q95T and experience the same issue. It is the well known dimming bug. The drop in brightness is after approximately  6 minutes. It seems to be in all HDR content. This defect is known to Samsung and so far I have read in forums a fix is coming in the next firmware update.

https://eu.community.samsung.com/t5/tv/tv-firmware-changelogs-on-german-community/m-p/3459440/emcs_t...

If not than I will return my Q95T.

[Raz8787]

Temporarily, it seems I solved the problem by setting the Dimming to Low. The brightness doesn't seem to drop anymore 😀

Of course, this is not ideal, so definitely looking forward to the next firmware. Any ideas on when this is supposed to drop?

[Grzesko33]

Hello, any news about this topic ?
I still have this issue since two years...

[MartijnK]

Hi @Grzesko33, good morning.

Thank you for reaching out. Is your TV up-2-date? And what is the model number of your TV? What have you done to resolve this issue so far?

Kind regards,

Martijn

[Grzesko33]

Hello, my TV is up to date.
I have tried everything possible, disable HDR, disable game mode, reset the TV. Same problem with PS4 and another HDMI cable. It is only the hdmi 4 (game)

Model: QE65Q95TAT
Type No.: QE65Q95TA

Model Code: QE65Q95TATXXC

[MartijnK]

Hi @Grzesko33, good morning.

Have you tried this with a new HDMI 2.1 cable? We also have the option for Remote Assistance. When you make an appointment for Remote Assistance, my colleague can check the settings and make adjustments where necessary. Look here for more information: https://bit.ly/2OhhbuU

When this also doesn't resolve this a service request for a technician will be the next step.

Kind regards,

Martijn