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USB-C headphones jack not supported?

(Topic created on: 26-11-2022 04:26 PM)
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PJ51UK
Explorer
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Got a weird one, I use an USB-C headphones jack for my headphones which is an special hearing ***** hook so I can use it for my hearing *****. 

If plug in the white jack no error messages however as soon as I put my headphones in, it says the connected usc isn't supported.

This is my only headphones I use with my hearing *****, any advice on getting it to work please? 

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Solution
Fiona26
Samsung Members Star ★★
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Make sure your USB-C to 3.5mm adaptor has a dac built in. If it hasn't you will get the error not supported.

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12 REPLIES 12
PJ51UK
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Hmmmm **** is a i d s .*****.
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TessM
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Hi @PJ51UK ,

I would love to help you get this sorted. May I ask what Tablet and software version are you using and if you are plugging the headset directly into the USB-C port on the Tab or of you are using an adapter?

 

The Tablet model and software version can be found from the phone Settings> About Tab, then tap Software information.

PJ51UK
Explorer
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The model is Galaxy Tab S8 Ultra.
Software information is android 13 with One UI 5.0
It is an adapter, which is an USB-C to 3.5mm. My 3.5mm headphones is plugged into this and then into the USB which then gives the error
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Solution
Fiona26
Samsung Members Star ★★
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Make sure your USB-C to 3.5mm adaptor has a dac built in. If it hasn't you will get the error not supported.
PJ51UK
Explorer
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Not sure if it does, I mean I got it couple of years ago for my tab s5e
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PJ51UK
Explorer
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Hi, I got myself a new USB-C to 3.5mm adapter, ensuring it's has the DAC chip in it and happy to report it's working.

Many thanks for this advice!
PaulM1
Moderator
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That's brilliant, @PJ51UK. Thanks very much for keeping us updated. 👍

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Keith_R_B
First Poster
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A similar problem has just occured - My wife and I have A53 phones - she has been using a USB-C to 3.5mm adapter successfully for some months - today she installed the latest update and now we get the 'Device Not Supported' message. So it appears that the adaptor does have a DAC chip (otherwise it wouldn't have worked up until now). So is it the update? Suggestions please 🙂

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yasjooni
First Poster
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Make sure USB Debugging is turned on.