03-05-2022 10:34 AM in
TabletsI updated my Samsung tab s6 lite to android 12 about 2 days ago and everything seemed to go smoothly. The next day I tried use my tablet to watch a show on amazon prime and noticed within the first 10 seconds that all I got was audio and a black screen. I looked it up, troubleshot using everything Google said would work and still got nothing. After about 45 minutes I gave up and switched to netflix, only to find the exact same problem, went through the motions again of troubleshooting and getting annoyed for a further 20 minutes before giving up entirely. This only seems to be a problem on streaming apps where you have to pay for content, which is incredibly irritating because subscriptions are expensive and I don't get enough down-time to screw about trying to fix this myself. I've concluded that this must be a bug in the new update, and was wondering if anyone else was experiencing the same problem. Please fix this samsung!
03-05-2022 03:04 PM in
TabletsHi @Leila04
Have you checked to see if there are any updates available for the apps you're having issues with? Go to Settings > Play Store > Account profile (top right) > Manage apps and device > Updates available.
04-05-2022 01:48 AM in
Tablets04-05-2022 11:57 AM in
Tablets04-05-2022 12:02 PM in
Tablets