Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

Galaxy Tab A6 (SM-T580) forgot both password and google account

(Topic created on: 16-06-2020 09:13 AM)
9789 Views
mindebuc
First Poster
Options

Hi, my sister's kids has a Galaxy Tab A6 (SM-T580 to be more precise). The problem is, that they forgot the password they used for that tablet. That wouldn't be a problem, HOWEVER they also forgot which Google account they used for it. So far I tried to use factory reset, yet it's still asking for the same password and Google account. Any ideas, how to salvage this thing? 

0 Likes

1 Solution


Accepted Solutions
Solution
TessM
Mastermind
Options

Hey @mindebuc ,

 

that is so unfortunate. The only way that I know to bypass this is by taking the Tab along with a copy of the proof of purchase to one of our Support Centres: https://www.samsung.com/uk/support/service-centre/ to get this removed.

 

Keep in mind that during the repair all the Tab data will be removed due to the GDPR legislation.

View solution in context

1 REPLY 1
Solution
TessM
Mastermind
Options

Hey @mindebuc ,

 

that is so unfortunate. The only way that I know to bypass this is by taking the Tab along with a copy of the proof of purchase to one of our Support Centres: https://www.samsung.com/uk/support/service-centre/ to get this removed.

 

Keep in mind that during the repair all the Tab data will be removed due to the GDPR legislation.