search icon
Close

What are you looking for?

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Galaxy S5E tablet fingerprint sensor not working.

(Topic created on: 12-09-2022 10:53 PM)
1190 Views
- Close original thread and solution
Aliesha
Apprentice

‎12-09-2022 10:53 PM

Options

the sensor is not responding. I tried to reset fingerprints but it says "fingerprint sensor is not working" My device is powered off every night. up to date and physically clean.

0 Likes
11 REPLIES 11
Aliesha
Apprentice

‎13-09-2022 09:03 PM - last edited ‎13-09-2022 09:04 PM

Options
In response to AndrewL

@AndrewL  It won't even run the test right away says "action require, try restarting your tablet and running the test again. if the fingerprint sensor still doesn't work call customer service" well guess that means its very much broken

0 Likes
Aliesha
Apprentice

‎15-09-2022 08:33 PM

Options

So the fingerprint scanner has magically fixed itself. After MONTHS of it not working it suddenly just works. I dont know if it has anything to do with the Samsung Members app, does it help update things? repair things? I have no clue, no updates that I know of, but it suddenly works and has no error just says normal.

0 Likes