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Original topic:

SmartTag+ No 'Find by Camera' or distance tracking (UWB)

(Topic created on: 16-08-2022 08:48 PM)
DarkGalaxy
Student
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Smart Home

I have two SmartTag+ devices that are successfully paired and showing in SmartThings app

My phone is an S22 Ultra (Exynos) which should support UWB, yet when I try to track either SmartTag+ with it I get no option for the Augmented Reality Find by Camera, or any distance readouts.

Essentially the SmartTag+ are not utilising the UWB technology and are just acting like the non plus SmartTag models

Is this a software bug?  Is my S22 Ultra not being recognized as a compatible device?

FYI there was a previous post by someone else with a similar issue, which was marked as Solved by linking to the main info page for the AR finding... It didn't seem to actually solve anything, and in my opinion should never have been closed as 'solved'

You can see how it's supposed to work and look here: https://www.samsung.com/levant/support/apps-services/how-to-use-find-using-camera-to-find-my-galaxy-...

I note that the S22 Ultra is not actually in the list of devices on there, but I assume that's a case of the article not being updated as there are other references to it working with the S22 Ultra - including this video by Samsung https://m.youtube.com/watch?v=AqUyLgLKz6k

Thanks :smiling-face: 

Screenshot_20220816-133651_SmartThings.jpg

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6 REPLIES 6
Hudz
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It works for me no problems
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Richmar83
Helping Hand
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Check the battery levels on the smart tags and try re-adding them in smart things. Are you also within 15m of the tags?
I've a 22+ and UWB locating works fine for me
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DarkGalaxy
Student
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Yeah I figured it ought to work for S22 range but definitely isn't for me currently.
I tried re-adding but no luck sadly.
Battery is showing as 'Sufficient: 16 - 100%'

I'm within 15m yeah, doesn't work even if I'm right next to the tags
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wirat
Navigator
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Check the permissions of the SmartThings app to see if it has access to the camera.

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Quoc
First Poster
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I also have the same with Smart Tag+ and I am using S22 Ultra, I am quite near with the  Tag+ but camera does not show up. I gave the SmartThings app camera permission already, but it does not fix the issue.

DarkGalaxy
Student
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Yep sounds the same as my issue then

Mine just started working today though! Some software update must have sorted it (whether a phone update or a SmartThings update I'm not sure, as I hadn't tried it in a while)

When I opened SmartThings today and tried to find my tag it asked to download an add-on for Find, and when I started finding it gave me the distance readout and the find by camera option
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