SmartTag+ No 'Find by Camera' or distance tracking (UWB)

[DarkGalaxy]

I have two SmartTag+ devices that are successfully paired and showing in SmartThings app

My phone is an S22 Ultra (Exynos) which should support UWB, yet when I try to track either SmartTag+ with it I get no option for the Augmented Reality Find by Camera, or any distance readouts.

Essentially the SmartTag+ are not utilising the UWB technology and are just acting like the non plus SmartTag models

Is this a software bug?  Is my S22 Ultra not being recognized as a compatible device?

FYI there was a previous post by someone else with a similar issue, which was marked as Solved by linking to the main info page for the AR finding... It didn't seem to actually solve anything, and in my opinion should never have been closed as 'solved'

You can see how it's supposed to work and look here: https://www.samsung.com/levant/support/apps-services/how-to-use-find-using-camera-to-find-my-galaxy-...

I note that the S22 Ultra is not actually in the list of devices on there, but I assume that's a case of the article not being updated as there are other references to it working with the S22 Ultra - including this video by Samsung https://m.youtube.com/watch?v=AqUyLgLKz6k

Thanks  

 

[Members_TYfCtjs]

Same for me, also S24 Ultra user.

[miked9746]

Almost 2 years later and still the same issues!!    I've completely lost the ability to either use the camera to find my tag, and the ability to make it ring when it's nearby!  

  All this time and we're still dealing with these seemingly simple issues??!    Ridiculous

[arianwen27]

Just coming in to say this is still broken even on the s25 ultra. Camera icon even appears in the corner of the screen, just a distance number appears and 50% of the time there's a compass arrow