Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

SmartTag+ No 'Find by Camera' or distance tracking (UWB)

(Topic created on: 16-08-2022 08:48 PM)
6379 Views
DarkGalaxy
Apprentice
Options

I have two SmartTag+ devices that are successfully paired and showing in SmartThings app

My phone is an S22 Ultra (Exynos) which should support UWB, yet when I try to track either SmartTag+ with it I get no option for the Augmented Reality Find by Camera, or any distance readouts.

Essentially the SmartTag+ are not utilising the UWB technology and are just acting like the non plus SmartTag models

Is this a software bug?  Is my S22 Ultra not being recognized as a compatible device?

FYI there was a previous post by someone else with a similar issue, which was marked as Solved by linking to the main info page for the AR finding... It didn't seem to actually solve anything, and in my opinion should never have been closed as 'solved'

You can see how it's supposed to work and look here: https://www.samsung.com/levant/support/apps-services/how-to-use-find-using-camera-to-find-my-galaxy-...

I note that the S22 Ultra is not actually in the list of devices on there, but I assume that's a case of the article not being updated as there are other references to it working with the S22 Ultra - including this video by Samsung https://m.youtube.com/watch?v=AqUyLgLKz6k

Thanks :smiling-face: 

Screenshot_20220816-133651_SmartThings.jpg

30 REPLIES 30
Members_TYfCtjs
First Poster
Options

Same for me, also S24 Ultra user.

0 Likes