16-08-2022 08:48 PM - last edited 16-08-2022 08:58 PM
I have two SmartTag+ devices that are successfully paired and showing in SmartThings app
My phone is an S22 Ultra (Exynos) which should support UWB, yet when I try to track either SmartTag+ with it I get no option for the Augmented Reality Find by Camera, or any distance readouts.
Essentially the SmartTag+ are not utilising the UWB technology and are just acting like the non plus SmartTag models
Is this a software bug? Is my S22 Ultra not being recognized as a compatible device?
FYI there was a previous post by someone else with a similar issue, which was marked as Solved by linking to the main info page for the AR finding... It didn't seem to actually solve anything, and in my opinion should never have been closed as 'solved'
You can see how it's supposed to work and look here: https://www.samsung.com/levant/support/apps-services/how-to-use-find-using-camera-to-find-my-galaxy-...
I note that the S22 Ultra is not actually in the list of devices on there, but I assume that's a case of the article not being updated as there are other references to it working with the S22 Ultra - including this video by Samsung https://m.youtube.com/watch?v=AqUyLgLKz6k
Thanks
20-11-2022 05:29 PM
thank you for answer !
the problem i have 10 device of galaxy tab +
i had test 3 device and the same problem !
all my app is up to data ! ? it's posible that battary is like 70% ? problem from that ?
but it's new ??
really i dont know ? how will be work ?
20-11-2022 05:31 PM
it's posible thatproblem from this option ? it's disable and cant enable it ? or how ?
20-11-2022 05:39 PM
see photo plz
01-02-2024 08:07 AM
*bump* I'm still having this problem.
03-02-2024 10:26 AM
S24ultra user with smarttag2 I also have the same issue everything is enabled, and I have the latest updates.
04-02-2024 09:36 AM - last edited 04-02-2024 09:37 AM
04-02-2024 09:42 AM
Some countries didn't allowed it
04-02-2024 09:42 AM
In Ukraine the same problems
Not allowed this function
07-02-2024 11:19 PM
Is there is a list where it's not allowed? (And the reason why?)
08-02-2024 06:28 PM
To give this issue more impact let me note that my S24 Ultra also doesn't offer the camera AR search function. I have all updates, fresh batteries in the SmartTag2, UWB activated and I'm quite near the Tag (it only shows the distance and in very rare occasions an arrow with the direction). Is there any staff having an idea how to fix this?