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Smart Tag "Notify me when it's found" not working

(Topic created on: 24-09-2022 12:14 PM)
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Apprentice
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Hello,

I'm having trouble with SmartTags - I can activate the option "Notify me when it's found" when the smart tag is not around me. When I click the option, the button, briefly changes to the spinning balls, and then goes back to off

Can you help?

 

ApplicationFrameHost_XvqHebYV46.png

ApplicationFrameHost_ImxQRxoxtd.png

Here is the information about Smart Things App and the tag

ApplicationFrameHost_sYXS5APcuk.png

ApplicationFrameHost_2gpOMcojDN.png

 Thank you!

6 REPLIES 6
ScrappyCocos
Navigator
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Hi! Have you tried to remove your smart tag from your devices and add it back again as a fresh new smart tag?


" If at first you don't succeed; call it version 1.0 "
A-FAST-ASSISTsimple
Pathfinder
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When you have the tag on you turn it on then it will work so when you lose it next time it will automatically alert you, hope this helps!
ks_mark
Apprentice
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Thanks for the suggestion, but when the tag is near me, the option is not available

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A-FAST-ASSISTsimple
Pathfinder
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Odd, cause it does it for my devices.. (I don't have a tag) but it should work maybe go on the app and see if you can reset the device It could then work and if it still doesn't then use what I said before if none of that works then I am at a total loss and maybe you should ask samsung
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ScrappyCocos
Navigator
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Hi! Have you got the chance to try what i said?


" If at first you don't succeed; call it version 1.0 "
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ks_mark
Apprentice
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Hi, 

I did and it didn't work. Seems the problem is related with the region of the account, which I asked ove the phone once for Samsung to change. That seemed to messed up with the backend.

I created a new account (😠) and it works.

Strange...

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