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Original topic:

SmartThings: Can't accept invitation (must be same region)

(Topic created on: 23-09-2022 10:00 PM)
ks_mark
Apprentice
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Smart Home

Hello,

I've finally convinced my wife to buy a Samsung and create an account so we can both take advantage of our smart home. Things are not going well because SmartThings refuses the invitation to share because it says we are in different regions, when we are not.

How do I fix this?

Thanks!

 

3 REPLIES 3
Members_aENgDok
First Poster
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Smart Home

I have the same problem. I am from Germany and my partner is from Thailand. We can not be in the same home. That is very annoying. It works with Google Home.

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PaulM1
Moderator
Moderator
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Smart Home

Hi, @ks_mark and @Members_aENgDok. As I understand it, these changes need to be made manually. Therefore, I think it would be worthwhile dropping an email to our SmartThings Support Team at support@smartthings.co.uk

Alternatively, you can also reach out to the Support Team and developers at the SmartThings Community here:

https://community.smartthings.com/

Please let us know how you get on.

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ks_mark
Apprentice
Options
Smart Home

Might be. I've sent an email almost 2 weeks ago, but I'm still waiting for a reply

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