23-09-2022 10:05 PM
Hello,
I'm having trouble with SmartTags - I can activate the option "Notify me when it's found" when the smart tag is not around me. When I click the option, the button, briefly changes to the spinning balls, and then goes back to off
Can you help?
Here is the information about Smart Things App and the tag
Thank you!
23-09-2022 11:37 PM
Hi! Have you tried to remove your smart tag from your devices and add it back again as a fresh new smart tag?
24-09-2022 12:38 AM
24-09-2022 09:07 AM
Thanks for the suggestion, but when the tag is near me, the option is not available
24-09-2022 12:14 PM - last edited 24-09-2022 12:16 PM
26-09-2022 11:13 AM
Hi! Have you got the chance to try what i said?
28-09-2022 11:41 AM
Hi,
I did and it didn't work. Seems the problem is related with the region of the account, which I asked ove the phone once for Samsung to change. That seemed to messed up with the backend.
I created a new account (😠) and it works.
Strange...