Cant login into Smartthings at all on iphone

[thatuser]

When I try sign in on smartthings app on iphone, it says to check network connectivity. I got the logs and it contacts samsung servers with my info and then gets some error. I can't share logs here because it has private information.

The trouble started when I changed the country setting in my samsung account from non-EU to EU.

2024-11-23 16:57:13.685 [com.apple.main-thread:9430] E UserAgreementCoordinator(95):handleConsentService(_:) - [AUTH][CONSENT] no required consents
2024-11-23 16:57:13.699 [com.apple.main-thread:9430] I PrivacyPolicyJSONDownloader(29):valid - [PRIVACY-POLICY] cachedDate: 2024-11-23 15:56:56 +0000
2024-11-23 16:57:13.700 [com.apple.main-thread:9430] I AgreementUpdater(196):verificationExpired() - [PRIVACY-POLICY] consent level = .none
2024-11-23 16:57:13.706 [com.apple.main-thread:9430] I AgreementUpdater(257):newAgreements(_:) - [PRIVACY-POLICY] verification starts
2024-11-23 16:57:13.765 [com.apple.main-thread:9430] E UserAgreementCoordinator(169):handleUpdater(_:) - [ACCOUNT][PRIVACY-POLICY] verifying failure: networkFailure(SmartThings.LocksmithError.forbidden)

[-Robot-]

Maybe the problem is you iphone

[JordanS · Accepted solution]

It would be worth reaching out to our dedicated SmartThings forum for further investigation. You will find this on the link below. On that same link, you can also reach out to our SmartThings support team as well if needed.

https://support.smartthings.com/hc/en-gb