Watch 6 rip off

[simonB55]

Bought a watch 6 classic from an experience store in Leicester. 

At no point offered or told about band sizes. Got home to find watch doesn't fit and no spare large band in the box.

Went back to store and told they only sell one size. if you want a large band you have to purchase at a additional cost. 

Even though you can choose on line. What a rip off. Told cannot return watch as bo fault. Looks like I'll be knocking this company on the head and sell it all. 

[GusB]

That's not true nor right. Hassle, but speak to a manager or simply return it as you're allowed to and buy another in the right size... Shocking service

[AntS]

Hi @simonB55 , Not the experience we'd like to have for our customers. I know there's a 14-day cooling off period for things bought from our Online Shop: https://www.samsung.com/uk/estore/static/link_terms_and_conditions_of_sale/ but I'm unsure if  Samsung Experience Stores follow that policy too.

If you'd like to, send a PM to our @Sam_UK  account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597 )with more details (e.g. your name, purchase date, time and dates you've visited/contacted the store, who you spoke to, when, and what they said), and I'll see if I at least can get this fed back to the relevant folks at Samsung.

Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

[simonB55]

It was the manager I spoke to. Not offered a strap and told couldn't return.

[AshtabS9Ultra]

Always buy online as like AntS you have 14 days to change your mind. For a samsung store once you bought it that's it. Its almost like experience stores work as a separate company.