Upgrade Programme Something went wrong Error Message

[AndrewD94]

I am currently eligible to upgrade my Samsung Note 20 Ultra 5G via the Samsung Upgrade Programme.  I am able to choose either of the models and storage sizes.  It then takes me to the basket and adds the Starter Kit for Free.  However, when I try and add either the 1 Year FREE or 2 Year PAID Samsung Care+ it keeps saying "Something went wrong".  This has been happening for the past 4 days.  I have tried various web browsers, data connections (WiFi and Cellular), on my phone, PC and MacBook and still the same issue.  Is anyone else having this issue?  Or knows how to fix it?

[Bri79]

Are we sure that the old phone should appear in the checkout?  I don't think it's our problem if it doesn't as long as the financials make sense.

[inwardnoise]

Same mate just tried 2 different browser's again and I get the same, I'm sure it's meant to add the old handset mine was doing the same and no isn't and it has on previous years. At this stage when it does I'm just gona order and ad the care+ after and if they refuse just argue with them

[T3LF]

Yes its meant to add it was the last few days, now they have confirmed we can add the Samsung care plus once we get the phone for free we don't need to worry about adding it at basket but we need are phone to show or we won't be able to send are notes back. This is the picture from a few days ago.

[T3LF]

It finally added my phone to the basket and I have proccessed the order. Now I just need to do the Samsung care plus when the phone comes.

Also see picture for code to get the 512gb same price as 256gb even with Samsung upgrade.

[T3LF]

When I say my phone my Samsung note 20 to trade in

[Bri79]

The code is unique to you.  But thanks for letting me know as I had one lying around. 😀

[T3LF]

Oh ok never realised, I didn't need or want the 512gb one but I'm not going to say no as it was free. I can't believe it took a week to actually get it ordered. I'm now just hoping the Samsung care plus will go through once I get the phone.

[Bri79]

I know.  Absolutely ridiculous.  Although my confirmation now has no indication of my Note20 going back either.

[T3LF]

That's not good, I just checked my email confirmation and my note 20 ultra return is on it.

[AndrewD94]

My Note 20 Ultra now appears in the basket.  Got to the final payment of the deposit and now it is saying "Something went wrong.  Your payment was unable to process. Please try again or contact your payment provider.", yet when I look at my Online Banking, it has taken the Deposit Payment?!