Upgrade Programme Something went wrong Error Message

[AndrewD94]

I am currently eligible to upgrade my Samsung Note 20 Ultra 5G via the Samsung Upgrade Programme.  I am able to choose either of the models and storage sizes.  It then takes me to the basket and adds the Starter Kit for Free.  However, when I try and add either the 1 Year FREE or 2 Year PAID Samsung Care+ it keeps saying "Something went wrong".  This has been happening for the past 4 days.  I have tried various web browsers, data connections (WiFi and Cellular), on my phone, PC and MacBook and still the same issue.  Is anyone else having this issue?  Or knows how to fix it?

[Bri79]

A 'quick' chat to support chat and it's all in order.  Obviously minus the care+.🙄

[inwardnoise]

Great to hear its kind of working 😃 going to get my done ASAP, does it give you a discount code at end of each order as I've got 3 to do so be great to get 512GB for price of 256GB price 😀

[T3LF]

That's not good, I managed to get mine to go through. Maybe try again with a different card. It's most likely just going to sit on your card as pending for a few days, If you got a confirmation email then it would of gone through and don't try again.

[Bri79]

Unfortunately not.  I must have registered another email address with Samsung in the past and they emailed me a code on unpacked day.

[inwardnoise]

Thanks, I'll check my email accounts see if I've missed any discount codes, I do have one but be great if I had a few for all orders

[T3LF]

Yes it Gave me a new code after the order

[T3LF]

Let's hope it will register for care once we get the phone.

[inwardnoise]

Awesome, rolling on finishing work so can get them all sorted 🙂

[SachikoT]

It's great to see that you are now able to get your orders placed for the Upgrade Programme (the website team have been working behind the scenes on a fix to the basket). Now you only have to count down the days until your Z Fold3 or ZFlip3 will be in your hands. We can't wait to hear from you what you think about them!  

The website team are still working on adding the Care+ offer to the basket but as I've mentioned, you can place your upgrade programme order and claim this via redemption within 30 days of your purchase at https://www.samsungcareplus.com. 

While the teams are aware that we are using this work around, if you do happen upon any problems getting your Care+, just let us know here at the Samsung Community and we'll make sure you get your gift from us (and the reassurance of cover for your new device). 

[inwardnoise]

Well like to thank you and everyone else on here I've managed to sort all 3 device for myself and family and managed to get us all the 512GB variants with the discount codes I had. Great to hear the Care+ will be honoured as it still wouldn't let me add to basket on any transactions so I'll be sure to get this once all the handsets arrive 👍 cheers for all the help and information everyone and hope get yours sorted and enjoy your Folds I know I will be 😁