15-08-2021 02:29 PM - last edited 16-08-2021 09:54 AM by SachikoT ) in
I am currently eligible to upgrade my Samsung Note 20 Ultra 5G via the Samsung Upgrade Programme. I am able to choose either of the models and storage sizes. It then takes me to the basket and adds the Starter Kit for Free. However, when I try and add either the 1 Year FREE or 2 Year PAID Samsung Care+ it keeps saying "Something went wrong". This has been happening for the past 4 days. I have tried various web browsers, data connections (WiFi and Cellular), on my phone, PC and MacBook and still the same issue. Is anyone else having this issue? Or knows how to fix it?
16-08-2021 11:29 AM
16-08-2021 12:35 PM
I just rang them again because they told me it would be fixed on Monday and to wait 24hours when I rang Saturday morning. Again wait 24-48 hours this person did not know if it was a known issue and I had the same poor experience as usual.
The interesting bit is she said if you can register your Samsung care plus for free on the Samsung care plus website after the phone has been bought. I did say it needs to be added to basket but she seems to think we will still get it for free. I'm not willing to risk it without any official confirmation rather then over the phone.
16-08-2021 12:44 PM - last edited 16-08-2021 12:46 PM
16-08-2021 12:50 PM
16-08-2021 12:54 PM
16-08-2021 12:57 PM
Went to try and not add the Samsung Care+ to see if it would let me proceed. Now it is giving me the following error - "We’re currently experiencing technical difficulties. Please try again later.". This has not been a very smooth pre-order for this device.
16-08-2021 01:06 PM
16-08-2021 01:11 PM
I am doing an upgrade via the Samsung Upgrade Programme so it is asking about the condition of my current device that I will be returning. I think I resolved it as it was showing 2 items in my Cart. So removed that and it allowed me to do the check. Just away to talk to Live Chat and see about the "adding it later", but I see that it will cost me £109 to add it for 1 year afterwards when it was showing as FREE on the Upgrade Website.
16-08-2021 01:21 PM
16-08-2021 01:37 PM