09-02-2022 07:25 PM - last edited 09-02-2022 08:37 PM by SachikoT
Tried to purchase new S22 Ultra got to payment authorisation, I can see it request authorisation and went through they said had a error
Solved! Go to Solution.
13-02-2022 08:27 PM - last edited 13-02-2022 08:35 PM
13-02-2022 08:43 PM
13-02-2022 08:47 PM
14-02-2022 01:51 PM
Had the same problem. Trying to reorder but getting an invalid error for the same IMEI i used the first time.
14-02-2022 02:07 PM
Hello how do i private message Sam? I need my IMEI reset to, ive been waiting for 3 days to have it reset and people have had theres done in a few hours.
14-02-2022 02:10 PM
Hey did you get your imei reset?
14-02-2022 02:28 PM
Hi @Sam_UK , please can i have my IMEI reset so that i can use it for the order. It is still being picked up on a cancelled order and not allowing reuse. How do i go about sharing my IMEI so this can be done?
14-02-2022 10:02 PM
I ordered the S22 Ultra 256G model today, and gave in details of my OnePlus 7 Pro for a £340 trade-in, so far so good.
On reflection I decided to upgrade it to the 512 model due to a lack of SD expansion slots, so after CS told me they couldn't upgrade the order directly I cancelled the original and tried to reorder the 512Gb version.
Thus starts the sh!tshow 😞 What I feared was going to happen and what I said to CS that I was worried about has come to pass.
My IMEI appears to be blocked as it's associated with an order, albeit one that is cancelled and showing as such on the samsung website. It won't let me use the original IMEI I used and when I try to use the other one (7 Pro is dual sim) the 7 Pro doesn't even appear on the list of possible trade-ins any more.
I'll see if there's some sort of overnight batch run that might tidy up the IMEI blacklist, but why on earth isn't the IMEI blacklist tidied up at the original time of cancellation to avoid this exact situation 😞
Poor 😞
14-02-2022 10:43 PM
16-02-2022 01:46 AM
How do we send DM's? I'm in the same position after 5 days and still can't reorder as my IMEI is stuck on a cancelled order.