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Trade in fault excess

(Topic created on: 12-04-2021 09:38 AM)
6733 Views
Carlos22
Pioneer
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Anyone traded a phone on for a s21 and had an email from Samsung

samsung@tradeinresponse.co.uk

Saying they found a fault with the phone you traded in and you have to pay £25 excess? 
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24 REPLIES 24
WelshPaul
Troubleshooter
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It's a well known scam! Let me guess... Screen burn in?


My advice comes from being a UK Samsung iPhone user.

Current Devices:
  • iPhone 14 Pro 256GB Deep Purple
  • Samsung Galaxy Buds+ > Model: SM-R175.
TessM
Mastermind
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Morning @Carlos22 ,

the trade-in devices are inspected by MTR, have you tried to reach them to see if there is an issue with your phone? You can reach MTR on 0333 207 9676 or helpdesk@samsungrecycle.co.uk

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Carlos22
Pioneer
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Thanks, got samsung looking into it for me, i just wanted to check it was genuine
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Carlos22
Pioneer
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Yes screenburn
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WayneB
First Poster
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Same problem, screen burn - £25.00. Not paying it, return it and i will return your phone
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Carlos22
Pioneer
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Cheers Wayne, what was the response to that?
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WayneB
First Poster
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Nothing as yet, but i will just return it, they have done it before aswell, same response, and then said on this occasion they would waive the charge
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antikythera
Black Belt 
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Fit an OLED screen, not enable pixel shift and then charge customers for screen burn on trade-ins. Kerrching...
Aklima
Big Cheese
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Hi,
I never had a problem with trade in.
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