Trade In Confirmation Query

[GreaterGalaxyUK]

Hi

Does this mean they have received my device and no further action required? 

[AshtabS9Ultra · Accepted solution]

Yes you usually get one saying they got it then you get the one above when it's been checked so your safe

[Obsydian]

Cool I had two claims and wasn't sure if this was another step or conclusion.

[GreaterGalaxyUK]

Thank u. Can breathe!

[GreaterGalaxyUK]

Have u got updates for both now?

[Obsydian]

Only the same email as you, but for both items I changed the traded in item, one I owe them £25, so was waiting for a bill.

[Suz1008]

I'm really annoyed at Samsung CS. I put the wrong trade in but was told to cancel and now I've missed out on the watch and am getting the phone next month. All they had to advise was send trade-in and get a bill. I put s10plus in instead of S10 - it was a £20 difference. I had to wait for a refund and reorder.

[Obsydian]

Bummer I was told the same, but contacted the Trade In team who were helpful.

Suppose everyone has a job to do and changing devices might be a pain.

I was actually told, no you cannot swap as it was contractual and linked to the IMEI or serial number.

[Suz1008]

Well it accepted the ime number when I put in s10plus. Surely it should flag that the ime doesn't match the phone? I didn't even know there was a trade-in team as it's my first time ordering straight from Samsung. In the end I just didn't bother with the trade-in and lost the discount altogether, so that was another thing. At least I did get to use PayPal pay in 3 because it wouldn't let me use it with a trade-in. I originally used my credit card but the apr is horrendous.