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Still no refund

(Topic created on: 16-08-2023 03:30 PM)
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Keithy
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Sent s23 ultra back quite awhile ago still no refund anyone else had this issue it's been received by Samsung as I have DPD receipt 
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Glenntech
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You usually get a refund after 30 days I think it is if you purchased through Samsung
If it's passed this, maybe contact Samsung Customer Support
Keithy
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I did get in touch they said 24 to 48 hours still needs to be processed they said that was 48 hrs ago
Glenntech
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Oh OK
Unfortunately there's no way of speeding up the process
Well it should get sorted anytime unless there's an issue
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BandOfBrothers
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Which contact details did you use @Keithy  ?

I've sent phone's back before and the refund has usually been around 30 days as @Glenntech touched upon.

These are contact details I've used before.

Samsung Online Shop Team.
0330 726 7467
https://www.samsung.com/uk/shop-faq/

e : support@samsunguk.zendesk.com


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Keithy
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I did online chat thx
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BandOfBrothers
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OK @Keithy 

Perhaps also try one of the contact avenues I've supplied. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Keithy
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Ok thx
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